The share of customers in Japan who considered changing their mobile phone contracts or switching to a different company stood at 37 percent as of February 2021. Consequently, close to two-thirds of customers had no intention of doing so.
Share of customers who consider changing their mobile phone contract in Japan as of February 2021
among people who currently use a mobile phone or smartphone with a telecommunication contract
Method of interview
Online survey
Supplementary notes
The survey question asked whether the respondents considered changing their payment plans or switching from their mainly used device to a different company.
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MMD Labo. (March 11, 2021). Share of customers who consider changing their mobile phone contract in Japan as of February 2021 [Graph]. In Statista. Retrieved September 18, 2024, from https://www.statista.com/statistics/1237789/japan-share-of-customers-who-consider-changing-their-mobile-phone-contracts/
MMD Labo. "Share of customers who consider changing their mobile phone contract in Japan as of February 2021." Chart. March 11, 2021. Statista. Accessed September 18, 2024. https://www.statista.com/statistics/1237789/japan-share-of-customers-who-consider-changing-their-mobile-phone-contracts/
MMD Labo. (2021). Share of customers who consider changing their mobile phone contract in Japan as of February 2021. Statista. Statista Inc.. Accessed: September 18, 2024. https://www.statista.com/statistics/1237789/japan-share-of-customers-who-consider-changing-their-mobile-phone-contracts/
MMD Labo. "Share of Customers Who Consider Changing Their Mobile Phone Contract in Japan as of February 2021." Statista, Statista Inc., 11 Mar 2021, https://www.statista.com/statistics/1237789/japan-share-of-customers-who-consider-changing-their-mobile-phone-contracts/
MMD Labo, Share of customers who consider changing their mobile phone contract in Japan as of February 2021 Statista, https://www.statista.com/statistics/1237789/japan-share-of-customers-who-consider-changing-their-mobile-phone-contracts/ (last visited September 18, 2024)
Share of customers who consider changing their mobile phone contract in Japan as of February 2021 [Graph], MMD Labo, March 11, 2021. [Online]. Available: https://www.statista.com/statistics/1237789/japan-share-of-customers-who-consider-changing-their-mobile-phone-contracts/
