Businesses' technology transformation stages 2020

The majority of bottom-quartile performing organizations (based on ratings from 15 key IT activities) currently were predigital or have pilot programs operating models as of 2020. Whereas the most top-quartile performers are digitally integrated or even fully digital, which means all technology-delivery teams operate in a digital manner, using entirely modern software infrastructure, and tools.

Organizations' current technology operating model as of 2020, by top- and bottom-quartile performers

Characteristic	Top-quartile performers	Bottom-quartile performers
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Release date

March 2021

More information

Region

Worldwide

Survey time period

April 14th to April 30th, 2020

Number of respondents

245 respondents

Special properties

125 = top-quartile respondents (who reported an average effectiveness score in top 25% of the sample, based on rating of 15 key IT activities) and 120 = bottom-quartile respondents

Method of interview

Online survey

Supplementary notes

* A group of delivery teams that is dedicated to building products and is largely separate from the traditional technology organization.
** Teams are not siloed or incubated and are governed by a single operating model.

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