Travel companies incorporating digitalization worldwide 2020

In 2020, executives in the global travel and hospitality industry were surveyed on whether their organization had an individual or team directly responsible for digital transformation. The majority of respondents, 27 percent, stated that their organization had a cross-functional team for digital transformation. Meanwhile, 16 percent of respondents, respectively, stated that they either had a third-party partner, such as a consultant or agency, or no one responsible for digital transformation.

Share of travel and hospitality companies that have an individual or team directly responsible for digital transformation worldwide in 2020

Characteristic	Share of respondents
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Release date

August 2020

More information

Region

Worldwide

Survey time period

mid-2020

Number of respondents

almost 1,000

Special properties

most respondents were in executive level positions as either managers, directors, or vice presidents, a significant minority held C-level positions at their organizations

Supplementary notes

The source phrased the question as, "Does your organization have an individual or team directly responsible for digital transformation?"

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