Global hotel check-in/out tech preferences 2020

During the coronavirus (COVID-19) pandemic, a worldwide survey was conducted from July to August 2020 to determine which contactless options hotel guests preferred to use for check-in and check-out, as opposed to the traditional reception desk procedure. The contactless options given were hotel apps, webpages, and public kiosks. The results of the survey indicated that a majority of respondents, 62 percent, preferred to check-in and check-out using a hotel app. Meanwhile, 30 percent preferred to use a website, leaving only eight percent of respondents who preferred to use a public kiosk.