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Global hotel check-in/out tech preferences 2020

During the coronavirus (COVID-19) pandemic, a worldwide survey was conducted from July to August 2020 to determine which contactless options hotel guests preferred to use for check-in and check-out, as opposed to the traditional reception desk procedure. The contactless options given were hotel apps, webpages, and public kiosks. The results of the survey indicated that a majority of respondents, 62 percent, preferred to check-in and check-out using a hotel app. Meanwhile, 30 percent preferred to use a website, leaving only eight percent of respondents who preferred to use a public kiosk.

Hotel guest technology preferences for check-in/out worldwide as of August 2020

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Release date

August 2020



Survey time period

July to August 2020

Special properties

2,549 responses

Method of interview

Online survey

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Statistics on "Coronavirus: impact on the lodging industry worldwide"

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