During the coronavirus (COVID-19) pandemic, a worldwide survey was conducted between July and August 2020 to determine hotel guest preferences for the use of contactless options during their stay. The results indicated that a slight majority of respondents, 53 percent, were not more likely to order room service if the hotel gave them an option to order via app.
Share of hotel guests that would be more likely to order room service if they could order via app worldwide as of August 2020
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Statistics on Digitalization of the hospitality industry worldwide
Overview
6
- Premium Statistic Global market size of the hospitality industry 2020-2021
- Premium Statistic Global market size of the smart hospitality sector 2020-2027
- Premium Statistic Key business priorities of travel and hospitality companies worldwide 2020
- Premium Statistic Key areas of digital strategy for travel/hospitality companies worldwide 2020
- Premium Statistic Travel/hospitality company confidence in meeting digital objectives worldwide 2020
- Premium Statistic Share of travel/hospitality companies incorporating digitalization worldwide 2020
Customer experience
6
- Premium Statistic Key reasons for hoteliers to use technology worldwide 2021
- Premium Statistic Importance of data analytics to travel and hospitality companies worldwide 2020
- Premium Statistic Travel/hosp. companies confidence in personalizing customer experience worldwide 2020
- Premium Statistic Key reasons for hoteliers to implement new technologies worldwide 2021
- Premium Statistic Key aspects of the guest experience hoteliers want to digitalize worldwide 2021
- Premium Statistic Odds of hotels implementing guest messaging solutions in the next year worldwide 2021
Customer opinion
6
- Premium Statistic COVID-19: global travelers opinions on accommodations use of latest tech 2020
- Premium Statistic COVID-19: global travelers opinions on lodging using the latest tech 2020, by country
- Premium Statistic Global hotel check-in/out tech preferences worldwide 2020
- Premium Statistic Percentage of hotel guests that would use an app to order room service worldwide 2020
- Premium Statistic Percentage of global hotel guests that would use an app to open their room door 2020
- Premium Statistic Global hotel guests that would use an app to order from hotel restaurants 2020
Cloud technology
4
- Premium Statistic Cloud-based IT software benefits in the travel/hospitality industry worldwide 2020
- Premium Statistic Familiarity with cloud computing in the travel/hospitality industry worldwide 2020
- Premium Statistic Key benefits of cloud computing in the hotel industry worldwide 2020
- Premium Statistic Hotels transferring to cloud tech in the next two years worldwide 2021
Further related statistics
18
- Estimated hotel demand from leisure group market after COVID-19 Singapore 2020
- São Paulo: monthly occupancy rate of hotels 2020
- Estimated hotel demand among corporate travelers Singapore after COVID-19 2020
- Estimated hotel demand MICE after COVID-19 Singapore 2020
- Estimated hotel demand from leisure FIT travelers Singapore after COVID-19 2020
- Hoteliers that expected government support during COVID-19 Singapore 2020
- Impact of COVID-19 on hotels against other health scares Singapore 2020
- Current measures taken to mitigate COVID-19 impact on hotel operations Singapore 2020
- Expected duration of COVID-19 impact on hotel operations Singapore 2020
- Hotel and hospitality in Germany: revenue decline after coronavirus (COVID-19) 2020
- COVID-19: measures during the temporary cessation in catering industry Spain 2020
- COVID-19: economic impact on catering by confinement length Spain 2020
- Ranking of companies in hotel industry Norway 2020, by turnover
- Share of tech nation clusters that experienced growth in the UK 2010-2014
- Plans to implement new digital technologies and services in SMEs in Finland 2019
- People's interest in technology in the Nordics 2016
- Colombia: mature digital technologies considered important 2019
- Areas of healthcare benefiting from automation worldwide in 2020
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Statistics
- Estimated hotel demand from leisure group market after COVID-19 Singapore 2020
- São Paulo: monthly occupancy rate of hotels 2020
- Estimated hotel demand among corporate travelers Singapore after COVID-19 2020
- Estimated hotel demand MICE after COVID-19 Singapore 2020
- Estimated hotel demand from leisure FIT travelers Singapore after COVID-19 2020
- Hoteliers that expected government support during COVID-19 Singapore 2020
- Impact of COVID-19 on hotels against other health scares Singapore 2020
- Current measures taken to mitigate COVID-19 impact on hotel operations Singapore 2020
- Expected duration of COVID-19 impact on hotel operations Singapore 2020
- Hotel and hospitality in Germany: revenue decline after coronavirus (COVID-19) 2020
- COVID-19: measures during the temporary cessation in catering industry Spain 2020
- COVID-19: economic impact on catering by confinement length Spain 2020
- Ranking of companies in hotel industry Norway 2020, by turnover
- Share of tech nation clusters that experienced growth in the UK 2010-2014
- Plans to implement new digital technologies and services in SMEs in Finland 2019
- People's interest in technology in the Nordics 2016
- Colombia: mature digital technologies considered important 2019
- Areas of healthcare benefiting from automation worldwide in 2020
Criton. (August 18, 2020). Share of hotel guests that would be more likely to order room service if they could order via app worldwide as of August 2020 [Graph]. In Statista. Retrieved March 27, 2023, from https://www.statista.com/statistics/1189925/hotel-guest-app-usage-order-room-service-worldwide/
Criton. "Share of hotel guests that would be more likely to order room service if they could order via app worldwide as of August 2020." Chart. August 18, 2020. Statista. Accessed March 27, 2023. https://www.statista.com/statistics/1189925/hotel-guest-app-usage-order-room-service-worldwide/
Criton. (2020). Share of hotel guests that would be more likely to order room service if they could order via app worldwide as of August 2020. Statista. Statista Inc.. Accessed: March 27, 2023. https://www.statista.com/statistics/1189925/hotel-guest-app-usage-order-room-service-worldwide/
Criton. "Share of Hotel Guests That Would Be More Likely to Order Room Service If They Could Order via App Worldwide as of August 2020." Statista, Statista Inc., 18 Aug 2020, https://www.statista.com/statistics/1189925/hotel-guest-app-usage-order-room-service-worldwide/
Criton, Share of hotel guests that would be more likely to order room service if they could order via app worldwide as of August 2020 Statista, https://www.statista.com/statistics/1189925/hotel-guest-app-usage-order-room-service-worldwide/ (last visited March 27, 2023)
Share of hotel guests that would be more likely to order room service if they could order via app worldwide as of August 2020 [Graph], Criton, August 18, 2020. [Online]. Available: https://www.statista.com/statistics/1189925/hotel-guest-app-usage-order-room-service-worldwide/