During the coronavirus (COVID-19) pandemic, a worldwide survey was conducted between July and August 2020 to determine hotel guest preferences for the use of contactless options during their stay. The results indicated that a slight majority of respondents, 53 percent, were not more likely to order room service if the hotel gave them an option to order via app.
Share of hotel guests that would be more likely to order room service if they could order via app worldwide as of August 2020
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Criton. (August 18, 2020). Share of hotel guests that would be more likely to order room service if they could order via app worldwide as of August 2020 [Graph]. In Statista. Retrieved May 18, 2022, from https://www.statista.com/statistics/1189925/hotel-guest-app-usage-order-room-service-worldwide/
Criton. "Share of hotel guests that would be more likely to order room service if they could order via app worldwide as of August 2020." Chart. August 18, 2020. Statista. Accessed May 18, 2022. https://www.statista.com/statistics/1189925/hotel-guest-app-usage-order-room-service-worldwide/
Criton. (2020). Share of hotel guests that would be more likely to order room service if they could order via app worldwide as of August 2020. Statista. Statista Inc.. Accessed: May 18, 2022. https://www.statista.com/statistics/1189925/hotel-guest-app-usage-order-room-service-worldwide/
Criton. "Share of Hotel Guests That Would Be More Likely to Order Room Service If They Could Order via App Worldwide as of August 2020." Statista, Statista Inc., 18 Aug 2020, https://www.statista.com/statistics/1189925/hotel-guest-app-usage-order-room-service-worldwide/
Criton, Share of hotel guests that would be more likely to order room service if they could order via app worldwide as of August 2020 Statista, https://www.statista.com/statistics/1189925/hotel-guest-app-usage-order-room-service-worldwide/ (last visited May 18, 2022)
