Key business priorities of travel and hospitality companies worldwide 2020

Published by Statista Research Department, Jul 21, 2021
Executives in the global travel and hospitality industry were surveyed on their main business priorities for 2020. The majority of respondents, 61 percent, stated that providing consistent, high-quality customer experiences was a main priority. Meanwhile, only 28 percent of respondents stated that reducing IT and software costs was a priority.

Main business priorities of travel and hospitality companies worldwide in 2020

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Release date

August 2020

Region

Worldwide

Survey time period

mid-2020

Number of respondents

almost 1,000

Special properties

most respondents were in executive level positions as either managers, directors, or vice presidents, a significant minority held C-level positions at their organizations

Supplementary notes

The source phrased the question as, "What are your organization’s top business priorities for 2020?"

Respondents picked their top five business priorities.

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