Repair services used for electric household appliances during pandemic in France 2020

Published by
Alexandra Borgeaud,
Mar 31, 2023
The majority of French consumers who had to repair an electric household appliance in 2020 preferred to call a large specialized supplier like Fnac or Conforama. A quarter of respondents turned either to a corner shop that was specialized in electric household appliances or contacted the customer services of the manufacturers directly.

Repair services used for electric household appliances during pandemic in France in 2020

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Sources

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Release date

July 2020

Region

France

Survey time period

June 30 to July 1, 2020

Number of respondents

1,008 respondents

Age group

18 years and older

Special properties

Consumers who had an appliance repaired in the last three months, which corresponds to 9% of the sample

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "Who did you call in the last three months to have your electric household appliance repaired?"
* like Fnac, Darty, Conforama, Boulanger, But, Connexion
** like Extra, Expert, Digital, ProxiConfort, Pulsat, Blanc Brun, Pro, Gitem or other, or working by their own name
*** on website like Le Bon Coin

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Statistics on " Repair market of household appliances in France "

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Other statistics that may interest you Repair market of household appliances in France

Overview

5

Segment: Repair market of large household appliances

4

Segment: Repair market of small household appliances

3

Segment: Repair market of other appliances

4

Segment: Repair market of electronics

4

Segment: Repair services and replacement rate

5

Special focus: Washing machines

3

Consumption

6

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Topics

Repair market of household appliances in FranceHousehold appliancesHousehold appliances in EuropeDIY and home improvement market in FranceSmart home in France
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