Mobile banking usage increased rapidly between 2019 and 2024 among bank account holders in Germany, with 50 percent of all bank account holders processing banking matters via mobile banking in the first quarter of 2024. According to Statista's Consumer Insights, the share of respondents who processed banking affairs via smartphone or tablet increased from 28 percent in 2019 to 50 percent in 2024. Despite the rapid increase of mobile banking usage, online banking remained the most popular method to process banking affairs in Germany.
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Germany from 1st half 2019 to 1st quarter 2024
The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
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Statista. (May 24, 2024). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Germany from 1st half 2019 to 1st quarter 2024 [Graph]. In Statista. Retrieved September 12, 2024, from https://www.statista.com/statistics/1395370/mobile-banking-penetration-in-germany/
Statista. "Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Germany from 1st half 2019 to 1st quarter 2024." Chart. May 24, 2024. Statista. Accessed September 12, 2024. https://www.statista.com/statistics/1395370/mobile-banking-penetration-in-germany/
Statista. (2024). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Germany from 1st half 2019 to 1st quarter 2024. Statista. Statista Inc.. Accessed: September 12, 2024. https://www.statista.com/statistics/1395370/mobile-banking-penetration-in-germany/
Statista. "Share of Bank Account Holders Processing Banking Matters via Mobile Banking (Smartphone or Tablet) in Germany from 1st Half 2019 to 1st Quarter 2024." Statista, Statista Inc., 24 May 2024, https://www.statista.com/statistics/1395370/mobile-banking-penetration-in-germany/
Statista, Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Germany from 1st half 2019 to 1st quarter 2024 Statista, https://www.statista.com/statistics/1395370/mobile-banking-penetration-in-germany/ (last visited September 12, 2024)
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Germany from 1st half 2019 to 1st quarter 2024 [Graph], Statista, May 24, 2024. [Online]. Available: https://www.statista.com/statistics/1395370/mobile-banking-penetration-in-germany/
