Use of AI in B2C e-commerce operations in the United States 2023

Share of business-to-consumer (B2C) e-commerce companies using AI in the United States in 2023

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Release date

February 2024

Region

United States

Survey time period

October 6 to November 8, 2023

Supplementary notes

Buying activity was collected from websites operating on Salesforce Commerce Cloud. To qualify for inclusion, a digital commerce site must have conducted transactions throughout the analysis period (Q4 2022 through Q3 2023) and met a monthly minimum visit and order threshold.

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Statistics on " Artificial intelligence (AI) in U.S. e-commerce "

Other statistics that may interest you Artificial intelligence (AI) in U.S. e-commerce

Market overview

4

Business adoption

6

Shopping experience

8

Spotlight: chatbots

7
Access all statistics starting from $2,388 USD yearly *

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For single users
$0 USD
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Access limited to Free Statistics. Premium Statistics are not included.
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For single users
$199 USD
per month, billed annually 1
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  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

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per month, billed annually 1
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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