Percentage of passengers not boarded by the largest U.S. air carriers 1990-2020

Percentage of passengers denied boarding* by the largest U.S. air carriers** from 1990 to 2020

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Sources

Release date

2021

Region

United States

Survey time period

1990 to 2020

Supplementary notes

* Passengers who hold confirmed reservations and are denied boarding ("bumped") from a flight because it is oversold. These figures include only passengers whose oversold flight departs without them; they do not include passengers affected by canceled, delayed, or diverted flights. The enplanements figures that are used to calculate the percentage do not include inbound international service, since the rule does not apply to these flights.
** Data include nonstop scheduled service between points within the United States (including territories) by U.S. air carriers with at least one percent of the total domestic scheduled service passenger revenues and operate aircraft with a passenger capacity of 30 or more seats.
Data through 2019 is taken from previous editions.

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Statistics on "Airline passenger experience in the U.S."

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