Customer satisfaction with bus comfort in the United Kingdom 2013

This statistic shows how bus users and non-users rate the on-board comfort on buses in the United Kingdom (UK), based on responses from a survey carried out in March 2013. Although almost 60 percent of users rate the on-board comfort as fairly or very good, a not insignificant number, 15 percent, rate it as fairly or very poor. Coincidentally the same number of non-users give a bad rating for comfort.

How would you rate the on-board comfort of travelling on local buses?

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Release date

October 2013


United Kingdom

Survey time period

March 2013

Number of respondents


Age group

16 years and older

Method of interview

Face-to-face interviews, telephone interviews

Supplementary notes

* Non-Users (n=428); Users (n=476).

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