Airline passenger complaint rate in the United Kingdom (UK) 2013-2016

This statistic compares the rate of complaints against various airlines operating within the UK from 2013 to 2016*. The Irish flag carrier, Aer Lingus, recorded the lowest number of complaints per million passengers during 2016, with 18.7 complaints per million passengers.

Number of complaints against leading UK airlines from 2013 to 2016, per million passengers

Airline201320142015*2016*
Easyjet39.842.936.654.4
British Airways 49.367.346.137.3
Ryanair 37.231.936.934.7
Flybe 6258.368.124
Thomson Airways 424.7299.3227.2135.9
Aer Lingus 38.95734.818.7
Virgin Atlantic196.781.95253.9
Emirates 117.5113.9116.990.9
Wizz Air 90.490.880.951.9
Jet2.Com 210.794.295.442.6
Monarch Airlines 520.6189.4112.877.7
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Source

Release date

October 2017

Region

United Kingdom

Survey time period

2013 to 2016*

Supplementary notes

* Year to end of September.

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Statistics on "Air Canada"

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