Why haven’t you used mobile wallets to make purchases?

Barriers to digital wallet adoption in the United States 2017 This statistic provides information on barriers to digital wallet adoption according to consumers in the United States as of November 2017. During the survey period, it was found that 39 percent of non-mobile wallet using respondents were hesitant to use digital wallets due to security concerns.
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Share of respondents
It is easier to pay with my card 45%
I don’t think it is safe 39%
I prefer to pay with cash 31%
I don’t know where I can use it 22%
I forget that I have a mobile wallet 15%
It is not clear on registers or payment terminals that I can use my mobile wallet 11%
Mobile wallets are not accepted at the stores where I shop 8%
My mobile phone does not support mobile wallets 2%
Some other reasons, specify here 2%
Clerks will not let me use my mobile wallet for large purchases 2%
Clerks discourage me from using or ask me not to use a mobile wallet 1%
The card I want to use cannot be loaded into my mobile wallet 1%
Clerks will not let me use my mobile wallet for small purchases 1%
I previously had a bad experience using a mobile wallet 0%
Share of respondents
It is easier to pay with my card 45%
I don’t think it is safe 39%
I prefer to pay with cash 31%
I don’t know where I can use it 22%
I forget that I have a mobile wallet 15%
It is not clear on registers or payment terminals that I can use my mobile wallet 11%
Mobile wallets are not accepted at the stores where I shop 8%
My mobile phone does not support mobile wallets 2%
Some other reasons, specify here 2%
Clerks will not let me use my mobile wallet for large purchases 2%
Clerks discourage me from using or ask me not to use a mobile wallet 1%
The card I want to use cannot be loaded into my mobile wallet 1%
Clerks will not let me use my mobile wallet for small purchases 1%
I previously had a bad experience using a mobile wallet 0%
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This statistic provides information on barriers to digital wallet adoption according to consumers in the United States as of November 2017. During the survey period, it was found that 39 percent of non-mobile wallet using respondents were hesitant to use digital wallets due to security concerns.
Show more
Release date
January 2018
Region
United States
Survey time period
December 2017
Number of respondents
89 respondents
Age group
25 years and older
Special properties
have not used mobile wallets in past 3 months
Method of interview
Online survey
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