Rail network overall passenger satisfaction in Great Britain 2002-2018

Rail network overall passenger satisfaction rate in Great Britain from 2002/03 to 2017/18*

by N. Sönnichsen, last edited Jan 25, 2019
Rail network overall passenger satisfaction in Great Britain 2002-2018 This statistic shows the overall passenger satisfaction rate with rail network services in Great Britain (UK) between 2002/03 and 2017/18, according to the Office of Rail Regulation National Passenger Survey. Passenger service satisfaction reached a peak of 85 percent in 2012/13. Since then, overall satisfaction with the rail service has declined slightly, measuring at 81 percent in 2017/18.
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Rail network overall passenger satisfaction rate in Great Britain from 2002/03 to 2017/18*

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Overall passenger satisfaction rate
2017/1881%
2016/1781%
2015/1683%
2014/1581%
2013/1483%
2012/1385%
2011/1284%
2010/1184%
2009/1083%
2008/0983%
2007/0881%
2006/0781%
2005/0680%
2004/0576%
2003/0473%
2002/0373%
Overall passenger satisfaction rate
2017/1881%
2016/1781%
2015/1683%
2014/1581%
2013/1483%
2012/1385%
2011/1284%
2010/1184%
2009/1083%
2008/0983%
2007/0881%
2006/0781%
2005/0680%
2004/0576%
2003/0473%
2002/0373%
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by N. Sönnichsen, last edited Jan 25, 2019
This statistic shows the overall passenger satisfaction rate with rail network services in Great Britain (UK) between 2002/03 and 2017/18, according to the Office of Rail Regulation National Passenger Survey. Passenger service satisfaction reached a peak of 85 percent in 2012/13. Since then, overall satisfaction with the rail service has declined slightly, measuring at 81 percent in 2017/18.
Show more
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