Rail network overall passenger satisfaction in Great Britain 2002-2019

According to the Office of Rail Regulation National Passenger Survey, satisfaction with the British rail network noticeably dropped between 2017/18 and 2018/19. Latest results see only 79 percent of passengers satisfied with the service provided. This was the first time figures fell below 80 percent since 2004/05.
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Rail network overall passenger satisfaction rate in Great Britain from 2002/03 to 2018/19*
Overall passenger satisfaction rate
2018/1979%
2017/1881%
2016/1781%
2015/1683%
2014/1581%
2013/1483%
2012/1385%
2011/1284%
2010/1184%
2009/1083%
2008/0983%
2007/0881%
2006/0781%
2005/0680%
2004/0576%
2003/0473%
2002/0373%
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Statistics on "Passenger rail travel in the United Kingdom (UK)"
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