Rail network overall passenger satisfaction rate in Great Britain from 2002/03 to 2017/18*

Rail network overall passenger satisfaction in Great Britain 2002-2018 This statistic shows the overall passenger satisfaction rate with rail network services in Great Britain (UK) between 2002/03 and 2017/18, according to the Office of Rail Regulation National Passenger Survey. Passenger service satisfaction reached a peak of 85 percent in 2012/13. Since then, overall satisfaction with the rail service has declined slightly, measuring at 81 percent in 2017/18.
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Overall passenger satisfaction rate
2002/0373%
2003/0473%
2004/0576%
2005/0680%
2006/0781%
2007/0881%
2008/0983%
2009/1083%
2010/1184%
2011/1284%
2012/1385%
2013/1483%
2014/1581%
2015/1683%
2016/1781%
2017/1881%
Overall passenger satisfaction rate
2002/0373%
2003/0473%
2004/0576%
2005/0680%
2006/0781%
2007/0881%
2008/0983%
2009/1083%
2010/1184%
2011/1284%
2012/1385%
2013/1483%
2014/1581%
2015/1683%
2016/1781%
2017/1881%
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Description Source More information
This statistic shows the overall passenger satisfaction rate with rail network services in Great Britain (UK) between 2002/03 and 2017/18, according to the Office of Rail Regulation National Passenger Survey. Passenger service satisfaction reached a peak of 85 percent in 2012/13. Since then, overall satisfaction with the rail service has declined slightly, measuring at 81 percent in 2017/18.
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Release date
June 2018
Region
United Kingdom (Great Britain)
Survey time period
2002/2003 to 2017/18**
Supplementary notes
* Data is based on the National Passenger Survey. The National Rail Passenger Survey (NRPS) is produced twice a year by Transport Focus consulting more than 50,000 passengers a year. This survey of passenger opinions, which are collected from a representative sample of journeys, provides a network-wide picture of passengers' satisfaction with rail travel.
** The figures showed here are based on the Autumn survey results for each corresponding financial year (running April 1st to March 31st).

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