Consumer experiences of switching energy suppliers in the United Kingdom (UK) in 2014

This statistic shows how consumers experienced switching gas and/or electricity suppliers in the United Kingdom (UK) in 2014, based on level of ease. 74 percent of consumers found switching suppliers to be easy, while 10 percent found it difficult. According to the report, those responding with "easy" to the survey question gave a score of 7 to 10, with "neither easy nor difficult" a score of 4 to 6 and with "difficult" a score of 0 to 3. The mean score among respondents amounted to 7.65, which shows the overall experience of switching energy suppliers in the UK is in the "easy" range for consumers.

Thinking about the last time you switched or tried to switch your electricity or gas supplier, overall, how easy or difficult would you say it was?*

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Sources

In cooperation with
Ipsos
Release date

May 2014

Region

United Kingdom

Survey time period

February 21 to March 3 2014

Number of respondents

511 respondents

Age group

15 years and older

Method of interview

Computer-assisted personal interviews (CAPI)

Supplementary notes

*The original survey question was worded as follows: "Thinking about the last time you [switched/tried to switch] your [electricity/gas/gas or electricity] supplier, overall, how easy or difficult would you say it was to [try to] switch your account to a new supplier?"
Base included all those with mains gas and/or electricity, those who paid energy bills, who have either switched or tried to switch their energy supplier in the last 12 months.

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Statistics on "Energy consumer experience in the UK"

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