Ease of finding information about energy accounts in the United Kingdom (UK) in 2014

This statistic shows how consumers rate the ease of access to energy account information (bills and tariffs) in the United Kingdom (UK) in 2014, based on level of ease. 61 percent of consumers found access to account information to be easy, while 12 percent found it difficult. According to the report, those responding with "easy" to the survey question gave a score of 7 to 10, with "neither easy nor difficult" a score of 4 to 6 and with "difficult" a score of 0 to 3. The mean score among respondents amounted to 6.90, which shows the overall experience of accessing energy account information in the UK is in the "easy" range for consumers.

How easy is it to find clear information about accounts?*

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Release date

May 2014


United Kingdom

Survey time period

February 21 to March 3 2014

Number of respondents

1,343 respondents

Age group

15 years and older

Method of interview

Computer-assisted personal interviews (CAPI)

Supplementary notes

*The original survey question was worded as follows: "On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named energy supplier] to...? (%)"
Base included all those responsible for paying energy bills who had mains electricity, knew their electricity supplier or, in the case of absense of an electricity supplier or if they did not know who their electricity supplier was, those who had mains gas and knew who their gas supplier was.

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Statistics on "Energy consumer experience in the UK"

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