IT-BPM industry employment in India FY 2011-2020

The Indian information technology and business process management industry had over 4 million employed personnel during financial year 2020. The South Asian country is the largest offshoring destination for IT companies across the globe. The IT-BPM sector has gradually grown in recent years, accounting for more than 30 percent of the global outsourced BPM market. In 2020, the IT sector's contribution to India's GDP was eight percent.

Market performance

In 2020, the market size of the IT-BPM industry reached around 175 billion U.S. dollars. The export market of the Indian IT-BPM industry was more than five times the size of the domestic market. The biggest importer of India’s IT-BPM services was the United States. Furthermore, the growth trend of the export market was evidently higher than the domestic market during the presented period. E-commerce revenue in the IT-BPM sector across the nation also witnessed steady growth in the last few years.

The road ahead

The Indian IT-BPM industry is likely to witness consistent growth in the future. Tapping into new advancements in robotics and artificial intelligence, the industry seeks to continue helping clients build successful businesses, propelled by a large export market.