India IT-BPM industry direct/indirect employment 2017

The Indian information technology and business process management industry had over 15 million directly and indirectly employed personnel during financial year 2017. The south Asian country is the largest offshoring destination for IT companies across the globe. The IT-BPM sector has gradually grown in recent years, accounting for more than 30 percent of the global outsourced BPM market. The sector also contributed a share of around eight percent to the GDP of the country in 2017.


With a share of over 30 percent, infrastructure outsourcing service led the IT outsourcing spending market in 2014. E-commerce revenue in the IT-BPM sector across the nation also witnessed steady growth in the last few years. Export revenue generation in the industry has been significantly higher compared to the revenue generated domestically.

The road ahead

The Indian IT-BPM industry is likely to witness consistent growth in the future. Tapping into new advancements in robotics and artificial intelligence, the industry seeks to continue helping clients build successful businesses, propelled by a large export market.

Direct and indirect employment of the IT-BPM industry in India from fiscal year 2009 to 2017

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Release date

May 2017



Survey time period

2008 to 2017

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