Airline satisfaction on economy/basic economy flights in North America 2022

Published by Statista Research Department, Aug 21, 2023
As of March 2022, Southwest Airlines was ranked first, according to a customer satisfaction index in Canada and the U.S., on long-haul flights in economy/basic economy class, with a score of 849. JetBlue and Delta ranked second and third, with a score of 828 and 813, respectively.

North American airline satisfaction index scores on economy/basic economy flights as of March 2022

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Release date

May 2022

Region

North America

Survey time period

March 2021 to March 2022

Special properties

Economy/Basic Economy; Mexican airlines are not included in the study

Supplementary notes

* The index score is based on responses from 7,004 passengers who flew on a major North American airline on long-haul and short-haul flights within the past month. Index scores are based on a 1,000-point scale.

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