As of March 2021, Delta Airlines was ranked first, according to a customer satisfaction index in Canada and the U.S. on long-haul flights, with a score of 860. Southwest and JetBlue ranked second and third, with a score of 856 and 849 respectively.
North American airline satisfaction index scores on long-haul flights as of March 2021
* The index score is based on responses from 2,309 passengers who flew on a major North American airline on long-haul and short-haul flights within the past month. Index scores are based on a 1,000-point scale.
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J.D. Power. (May 19, 2021). North American airline satisfaction index scores on long-haul flights as of March 2021 [Graph]. In Statista. Retrieved July 06, 2022, from https://www.statista.com/statistics/321682/customer-satisfaction-with-traditional-airlines-in-north-america/
J.D. Power. "North American airline satisfaction index scores on long-haul flights as of March 2021." Chart. May 19, 2021. Statista. Accessed July 06, 2022. https://www.statista.com/statistics/321682/customer-satisfaction-with-traditional-airlines-in-north-america/
J.D. Power. (2021). North American airline satisfaction index scores on long-haul flights as of March 2021. Statista. Statista Inc.. Accessed: July 06, 2022. https://www.statista.com/statistics/321682/customer-satisfaction-with-traditional-airlines-in-north-america/
J.D. Power. "North American Airline Satisfaction Index Scores on Long-haul Flights as of March 2021." Statista, Statista Inc., 19 May 2021, https://www.statista.com/statistics/321682/customer-satisfaction-with-traditional-airlines-in-north-america/
J.D. Power, North American airline satisfaction index scores on long-haul flights as of March 2021 Statista, https://www.statista.com/statistics/321682/customer-satisfaction-with-traditional-airlines-in-north-america/ (last visited July 06, 2022)
