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Airline satisfaction on long-haul flights in North America 2021

North American airline satisfaction index scores on long-haul flights as of March 2021

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Release date

May 2021

Region

North America

Survey time period

August 2020 to March 2021

Special properties

Mexican airlines are not included in the study

Supplementary notes

* The index score is based on responses from 2,309 passengers who flew on a major North American airline on long-haul and short-haul flights within the past month. Index scores are based on a 1,000-point scale.

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Statistics on "American Airlines"

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