Delta Air Lines - operating revenue 2008-2021

In 2021, Delta Air Lines' operating revenue decreased to 29.9 billion U.S. dollars from 47 billion U.S. dollars in 2019. In the past decade, the airline company's operating revenue almost doubled from 28 billion U.S. dollars generated in 2009, before the impact of the COVID-19 pandemic in 2020.

Delta Air Lines: additional information

Delta Air Lines is one of the largest domestic airlines in the United States, with a market share of 17.4 percent as of 2019. In 2019, Delta had a considerable seat capacity of more than 275 billion available seat miles. In the international market, Delta is closely following American Airlines as the top two airline groups with the most revenue worldwide.

Delta’s customer satisfaction

Client satisfaction can be an influential aspect of the air travel process. One of the top complaints from passengers is regarding their luggage, though Delta has one of the lowest rates of mishandled bags among the leading U.S. airlines. The airline company also has above the average customer satisfaction level and a high percentage of punctual flights.