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Complaints resolved by 'Big Six' UK energy companies by end of work day 2018
Complaints resolved by 'Big Six' UK energy companies by end of work day 2018
Share of quarterly complaints resolved by the 'Big Six' energy companies in the United Kingdom (UK), by the next working day in 2018
by Ian Tiseo,
last edited
Mar 11, 2019
This statistic shows the quarterly share of complaints resolved by each of the so-called 'Big Six' energy companies in the United Kingdom (UK), in 2018. nPower was at the bottom of the list in each quarter, managing to resolve just 40 percent of complaints by the end of the next working day in the first quarter of 2018.
Share of quarterly complaints resolved by the 'Big Six' energy companies in the United Kingdom (UK), by the next working day in 2018
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| Q4 2016 | Q1 '18 | Q2 '18 | Q3 '18 | Q4 '18 | |
|---|---|---|---|---|---|
| British Gas | 51% | 51% | 53% | 60% | 58% |
| EDF Energy | 73% | 59% | 58% | 58% | 52% |
| Eon | 64% | 69% | 69% | 78% | 76% |
| nPower | 50% | 40% | 42% | 49% | 49% |
| Scottish Power | 58% | 62% | 59% | 54% | 44% |
| SSE | 74% | 74% | 79% | 77% | 78% |
| Q4 2016 | Q1 '18 | Q2 '18 | Q3 '18 | Q4 '18 | |
|---|---|---|---|---|---|
| British Gas | 51% | 51% | 53% | 60% | 58% |
| EDF Energy | 73% | 59% | 58% | 58% | 52% |
| Eon | 64% | 69% | 69% | 78% | 76% |
| nPower | 50% | 40% | 42% | 49% | 49% |
| Scottish Power | 58% | 62% | 59% | 54% | 44% |
| SSE | 74% | 74% | 79% | 77% | 78% |
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by Ian Tiseo,
last edited
Mar 11, 2019
This statistic shows the quarterly share of complaints resolved by each of the so-called 'Big Six' energy companies in the United Kingdom (UK), in 2018. nPower was at the bottom of the list in each quarter, managing to resolve just 40 percent of complaints by the end of the next working day in the first quarter of 2018.
- Show sources information
- Show publisher information
- Release date
- February 2019
- Region
- United Kingdom
- Survey time period
- 2018
- Supplementary notes
- Energy suppliers in the United Kingdom are required to provide quarterly figures detailing the nature and volume of complaints.
Free access to basic statistics
Source
- Show sources information
- Show publisher information
- Release date
- February 2019
More information
- Region
- United Kingdom
- Survey time period
- 2018
- Supplementary notes
- Energy suppliers in the United Kingdom are required to provide quarterly figures detailing the nature and volume of complaints.
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Statistics on "Big Six energy suppliers in the United Kingdom (UK)"
- Overall financial performance
The most important statistics
- Aggregate profits of the Big Six energy suppliers from generation and supply in the United Kingdom (UK) from 2009 to 2017 (in million GBP)Aggregate profits of the Big Six in the United Kingdom (UK) 2009-2017
- Aggregate domestic energy supply profits of the Big Six energy suppliers in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Aggregate domestic energy supply profits of the Big Six in the UK 2009-2017
- Aggregate non-domestic energy supply profits of the Big Six energy suppliers in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Aggregate non-domestic energy supply profits of the Big Six in the UK 2009-2017
- Total profits of the Big Six energy suppliers from energy generation in the United Kingdom (UK) from 2009 to 2017 (in million GBP)Big Six profits through generation in the United Kingdom (UK) 2009-2017
- Total profits of the Big Six energy suppliers from non-domestic supply in the United Kingdom (UK) from 2009 to 2017 (in million GBP)Big Six non-domestic supply profits in the United Kingdom (UK) 2009-2017
- Total profits of the Big Six energy suppliers from domestic supply in the United Kingdom (UK) from 2009 to 2017 (in million GBP)Big six domestic supply profits in the United Kingdom (UK) 2009-2017
- Profit margin in the supply segment for the Big Six energy suppliers in the United Kingdom (UK) from 2009 to 2017Big six profit margin for supply in the United Kingdom (UK) 2009-2017
- Non-domestic energy supply profits
The most important statistics
- Non-domestic energy supply profits of United Kingdom (UK) based energy supplier E.ON from 2009 to 2017 (in million British pounds)Non-domestic energy supply profits of E.ON 2009-2017
- Non-domestic energy supply profits of United Kingdom (UK) based energy supplier EDF Energy from 2009 to 2017 (in million British pounds)Non-domestic energy supply profits of EDF Energy 2009-2017
- Non-domestic energy supply profits of United Kingdom (UK) based energy supplier RWE npower from 2009 to 2017 (in million British pounds)Non-domestic energy supply profits of RWE npower 2009-2017
- Non-domestic energy supply profits of United Kingdom (UK) based energy supplier ScottishPower from 2009 to 2017 (in million British pounds)Non-domestic energy supply profits of ScottishPower 2009-2017
- Non-domestic energy supply profits of United Kingdom (UK) based energy supplier SSE in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Non-domestic energy supply profits of SSE in the United Kingdom 2009-2017
- Non-domestic energy supply profits of Centrica in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Centrica non-domestic energy supply profits in the United Kingdom (UK) 2009-2017
- Domestic energy supply profits
The most important statistics
- Domestic energy supply profits of Centrica in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Domestic energy supply profits of Centrica in the United Kingdom (UK) 2009-2017
- Domestic energy supply profits of E.ON in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Domestic energy supply profits of E.ON in the United Kingdom (UK) 2009-2017
- Domestic energy supply profits of EDF Energy in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Domestic energy supply profits of EDF Energy in the United Kingdom (UK) 2009-2017
- Domestic energy supply profits of RWE npower in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Domestic energy supply profits of RWE npower in the United Kingdom (UK) 2009-2017
- Domestic energy supply profits of ScottishPower in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Domestic energy supply profits of ScottishPower in the UK 2009-2017
- Domestic energy supply profits of SSE in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Domestic energy supply profits of SSE in the United Kingdom (UK) 2009-2017
- Energy generation profits
The most important statistics
- Energy generation profits of SSE in the United Kingdom from (UK) 2009 to 2017 (in million British pounds)Energy generation profits of SSE in the United Kingdom (UK) 2009-2017
- Energy generation profits of ScottishPower from 2009 to 2017 (in million British pounds)Energy generation profits of ScottishPower 2009-2017
- Energy generation profits of RWE npower in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Energy generation profits of RWE npower in the United Kingdom (UK) 2009-2017
- Energy generation profits of EDF Energy in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Energy generation profits of EDF Energy in the United Kingdom (UK) 2009-2017
- Energy generation profits of Centrica in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Energy generation profits of Centrica in the United Kingdom (UK) 2009-2017
- Energy generation profits of E.ON in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Energy generation profits of E.ON in the United Kingdom (UK) 2009-2017
- Corporate perfomance - complaint data
The most important statistics
- Share of quarterly complaints resolved by the 'Big Six' energy companies in the United Kingdom (UK), by the next working day in 2018Complaints resolved by 'Big Six' UK energy companies by end of work day 2018
- Number of complaints received by the 'Big Six' energy companies in the Great Britain (GB) from 1st quarter 2013 to 4th quarter 2019, per 100,000 customersComplaints received by big six energy suppliers per 100,000 customers GB 2013-2019
- Share of quarterly complaints resolved by the 'Big Six' energy companies in the United Kingdom (UK) within eight weeks in 2018Complaints resolved within eight weeks by the 'Big Six' UK energy companies 2018
- Quarterly number of complaints received by the 'Big Six' energy companies in the United Kingdom (UK) in 2018, per 100,000 customersComplaints received by 'Big Six' UK energy companies 2018, per 100,000 customers
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- Complaints resolved by Solarplicity within eight weeks in Great Britain 2017-2018
- Resolution of complaints by Spark Energy in the UK by next working day end 2014-2019
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Statistics on "Big Six energy suppliers in the United Kingdom (UK)"
- Aggregate profits of the Big Six energy suppliers from generation and supply in the United Kingdom (UK) from 2009 to 2017 (in million GBP)
- Aggregate domestic energy supply profits of the Big Six energy suppliers in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Aggregate non-domestic energy supply profits of the Big Six energy suppliers in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Total profits of the Big Six energy suppliers from energy generation in the United Kingdom (UK) from 2009 to 2017 (in million GBP)
- Total profits of the Big Six energy suppliers from non-domestic supply in the United Kingdom (UK) from 2009 to 2017 (in million GBP)
- Total profits of the Big Six energy suppliers from domestic supply in the United Kingdom (UK) from 2009 to 2017 (in million GBP)
- Profit margin in the supply segment for the Big Six energy suppliers in the United Kingdom (UK) from 2009 to 2017
- Non-domestic energy supply profits of United Kingdom (UK) based energy supplier E.ON from 2009 to 2017 (in million British pounds)
- Non-domestic energy supply profits of United Kingdom (UK) based energy supplier EDF Energy from 2009 to 2017 (in million British pounds)
- Non-domestic energy supply profits of United Kingdom (UK) based energy supplier RWE npower from 2009 to 2017 (in million British pounds)
- Non-domestic energy supply profits of United Kingdom (UK) based energy supplier ScottishPower from 2009 to 2017 (in million British pounds)
- Non-domestic energy supply profits of United Kingdom (UK) based energy supplier SSE in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Non-domestic energy supply profits of Centrica in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Domestic energy supply profits of Centrica in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Domestic energy supply profits of E.ON in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Domestic energy supply profits of EDF Energy in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Domestic energy supply profits of RWE npower in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Domestic energy supply profits of ScottishPower in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Domestic energy supply profits of SSE in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Energy generation profits of SSE in the United Kingdom from (UK) 2009 to 2017 (in million British pounds)
- Energy generation profits of ScottishPower from 2009 to 2017 (in million British pounds)
- Energy generation profits of RWE npower in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Energy generation profits of EDF Energy in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Energy generation profits of Centrica in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Energy generation profits of E.ON in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Share of quarterly complaints resolved by the 'Big Six' energy companies in the United Kingdom (UK), by the next working day in 2018
- Number of complaints received by the 'Big Six' energy companies in the Great Britain (GB) from 1st quarter 2013 to 4th quarter 2019, per 100,000 customers
- Share of quarterly complaints resolved by the 'Big Six' energy companies in the United Kingdom (UK) within eight weeks in 2018
- Quarterly number of complaints received by the 'Big Six' energy companies in the United Kingdom (UK) in 2018, per 100,000 customers
- Number of quarterly complaints resolved by First Utility in the United Kingdom (UK) from 2013 to 2019
- Percentage of quarterly complaints resolved by Ovo in Great Britain (GB) within eight weeks from 2014 to 2018
- Number of quarterly complaints resolved by Ovo in the United Kingdom (UK) from 2014 to 2015
- Percentage of quarterly complaints resolved by Spark Energy within eight weeks in Great Britain (GB) from 2014 to 2018
- Number of quarterly complaints resolved by Utilita in the United Kingdom (UK) from 2014 to 2015
- Number of quarterly complaints resolved by Ecotricity in the United Kingdom (UK) from 2014 to 2015
- Percentage of quarterly complaints resolved by First Utility in the United Kingdom (UK) by the end of the next working day from 2014 to 2018
- Percentage of quarterly complaints resolved by Utilita in the United Kingdom (UK) by the end of the next working day from 2014 to 2019
- Percentage of quarterly complaints resolved by Ovo in the United Kingdom (UK) by the end of the next working day from 2014 to 2018
- Percentage of quarterly complaints resolved by Solarplicity by the end of the next working day in Great Britain from 2014 to 2018
- Percentage of quarterly complaints resolved within eight weeks by First Utility in Great Britain (GB) from 2014 to 2018
- Percentage of quarterly complaints resolved by Ecotricity in the United Kingdom (UK) by the end of the next working day from 2014 to 2018
- Percentage of quarterly complaints resolved by Solarplicity within eight weeks in Great Britain from 2017 to 2018
- Percentage of quarterly complaints resolved by Spark Energy in the United Kingdom (UK) by the end of the next working day from 2014 to 2019
- Percentage of quarterly complaints resolved by The Co-Operative Energy within eight weeks in Great Britain from 2014 to 2018
- Number of cross-border advertising complaints received and resolved in Europe between 2012 and 2015
- Number of complaints about advertising in Europe in 2015, by medium
- Number of credit card complaints in the United States between December 2011 and August 2013, by state
- Number of cases/disputes received by the the National Board for Consumer Disputes (ARN) among selected markets in Sweden in 2016
- Share of adults who stated a failure to follow instructions as a reason for complaint in the United Kingdom (UK) as of 2015, by family financial status
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