Complaints resolved by 'Big Six' UK energy companies by end of work day 2018
Share of quarterly complaints resolved by the 'Big Six' energy companies in the United Kingdom (UK), by the next working day in 2018
This statistic shows the quarterly share of complaints resolved by each of the so-called 'Big Six' energy companies in the United Kingdom (UK), in 2018. nPower was at the bottom of the list in each quarter, managing to resolve just 40 percent of complaints by the end of the next working day in the first quarter of 2018.
Share of quarterly complaints resolved by the 'Big Six' energy companies in the United Kingdom (UK), by the next working day in 2018
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| Q4 2016 | Q1 '18 | Q2 '18 | Q3 '18 | Q4 '18 | |
|---|---|---|---|---|---|
| British Gas | 51% | 51% | 53% | 60% | 58% |
| EDF Energy | 73% | 59% | 58% | 58% | 52% |
| Eon | 64% | 69% | 69% | 78% | 76% |
| nPower | 50% | 40% | 42% | 49% | 49% |
| Scottish Power | 58% | 62% | 59% | 54% | 44% |
| SSE | 74% | 74% | 79% | 77% | 78% |
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Big Six energy suppliers in the United Kingdom (UK)
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