Complaints resolved by 'Big Six' UK utilities by end of work day 2019

This statistic shows the quarterly share of complaints resolved by each of the so-called 'Big Six' energy companies in the United Kingdom (UK) in 2018. British Gas managed to resolve just 38 percent of complaints by the end of the next working day in the fourth quarter of 2019. This compared to a 78 percent resolve rate by SSE in the same quarter.

Share of complaints resolved by the 'Big Six' energy companies in the United Kingdom, by the next working day in 2019

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Source

Release date

February 2020

Region

United Kingdom

Survey time period

2019

Supplementary notes

Energy suppliers in the United Kingdom are required to provide quarterly figures detailing the nature and volume of complaints.

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Statistics on "Big Six in the UK"

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