In 2021, OVO had the highest share of resolved complaints within one work day among of the largest energy suppliers in Great Britain. Throughout the year, the company's rate of resolved complaints stood at a minimum of 75 percent. By comparison, Scottish Power was able to resolve less than 60 percent of complaints within one work day that year.
Share of quarterly complaints resolved by large energy companies in Great Britain by the end of the next working day in 2021
* SSE's retail business was acquired by OVO in January 2020.
According to the source, the category ‘large’ refers to suppliers whose market share exceeds five percent in at least one fuel.
A significant number of customer accounts that were moved to a new supplier under a Supplier of Last Resort (SoLR) process in the latter half of 2021 are not yet included in the data for Q4 2021, and to a lesser extent, Q3 2021.
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Ofgem. (February 28, 2022). Share of quarterly complaints resolved by large energy companies in Great Britain by the end of the next working day in 2021 [Graph]. In Statista. Retrieved May 24, 2022, from https://www.statista.com/statistics/429362/big-six-complaints-resolved-by-end-of-next-working-day-uk/
Ofgem. "Share of quarterly complaints resolved by large energy companies in Great Britain by the end of the next working day in 2021." Chart. February 28, 2022. Statista. Accessed May 24, 2022. https://www.statista.com/statistics/429362/big-six-complaints-resolved-by-end-of-next-working-day-uk/
Ofgem. (2022). Share of quarterly complaints resolved by large energy companies in Great Britain by the end of the next working day in 2021. Statista. Statista Inc.. Accessed: May 24, 2022. https://www.statista.com/statistics/429362/big-six-complaints-resolved-by-end-of-next-working-day-uk/
Ofgem. "Share of Quarterly Complaints Resolved by Large Energy Companies in Great Britain by The End of The next Working Day in 2021." Statista, Statista Inc., 28 Feb 2022, https://www.statista.com/statistics/429362/big-six-complaints-resolved-by-end-of-next-working-day-uk/
Ofgem, Share of quarterly complaints resolved by large energy companies in Great Britain by the end of the next working day in 2021 Statista, https://www.statista.com/statistics/429362/big-six-complaints-resolved-by-end-of-next-working-day-uk/ (last visited May 24, 2022)
