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Complaints resolved by large suppliers by end of next day in Great Britain 2021

Share of quarterly complaints resolved by large energy companies in Great Britain by the end of the next working day in 2021

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Source

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Release date

February 2022

Region

United Kingdom

Survey time period

2021

Supplementary notes

* SSE's retail business was acquired by OVO in January 2020.
According to the source, the category ‘large’ refers to suppliers whose market share exceeds five percent in at least one fuel.
A significant number of customer accounts that were moved to a new supplier under a Supplier of Last Resort (SoLR) process in the latter half of 2021 are not yet included in the data for Q4 2021, and to a lesser extent, Q3 2021.

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Statistics on "EDF Energy"

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