This statistic shows the quarterly share of complaints resolved by each of the so-called 'Big Six' energy companies in the United Kingdom (UK) in 2018. British Gas managed to resolve just 38 percent of complaints by the end of the next working day in the fourth quarter of 2019. This compared to a 78 percent resolve rate by SSE in the same quarter.
Share of complaints resolved by the 'Big Six' energy companies in the United Kingdom (UK), by the next working day in 2019
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Ofgem. (February 1, 2020). Share of complaints resolved by the 'Big Six' energy companies in the United Kingdom (UK), by the next working day in 2019 [Graph]. In Statista. Retrieved June 01, 2020, from https://www.statista.com/statistics/429362/big-six-complaints-resolved-by-end-of-next-working-day-uk/
Ofgem. "Share of complaints resolved by the 'Big Six' energy companies in the United Kingdom (UK), by the next working day in 2019." Chart. February 1, 2020. Statista. Accessed June 01, 2020. https://www.statista.com/statistics/429362/big-six-complaints-resolved-by-end-of-next-working-day-uk/
Ofgem. (2020). Share of complaints resolved by the 'Big Six' energy companies in the United Kingdom (UK), by the next working day in 2019. Statista. Statista Inc.. Accessed: June 01, 2020. https://www.statista.com/statistics/429362/big-six-complaints-resolved-by-end-of-next-working-day-uk/
Ofgem. "Share of Complaints Resolved by The 'big Six' Energy Companies in The United Kingdom (Uk), by The next Working Day in 2019." Statista, Statista Inc., 1 Feb 2020, https://www.statista.com/statistics/429362/big-six-complaints-resolved-by-end-of-next-working-day-uk/
Ofgem, Share of complaints resolved by the 'Big Six' energy companies in the United Kingdom (UK), by the next working day in 2019 Statista, https://www.statista.com/statistics/429362/big-six-complaints-resolved-by-end-of-next-working-day-uk/ (last visited June 01, 2020)
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