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Resolution of complaints by Bulb by end of next working day Great Britain 2017-2018
Resolution of complaints by Bulb by end of next working day Great Britain 2017-2018
Percentage of quarterly complaints resolved by Bulb by the end of the next working day in Great Britain from 2017 to 2018
by Ian Tiseo,
last edited
Mar 8, 2019
This statistic shows how many complaints independent energy supplier Bulb resolved in Great Britain by the end of the next working day from the second quarter of 2017 to the fourth quarter of 2018. Overall the resolution rate increased from 68 percent in the second quarter of 2016 to 79 percent in the fourth quarter of 2018.
Percentage of quarterly complaints resolved by Bulb by the end of the next working day in Great Britain from 2017 to 2018
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| Percentage of complaints resolved within the next working day | |
|---|---|
| Q4 '18 | 79% |
| Q3 '18 | 85% |
| Q2 '18 | 76% |
| Q1 '18 | 78% |
| Q4 '17 | 87% |
| Q3 '17 | 86% |
| Q2 '17 | 68% |
| Percentage of complaints resolved within the next working day | |
|---|---|
| Q4 '18 | 79% |
| Q3 '18 | 85% |
| Q2 '18 | 76% |
| Q1 '18 | 78% |
| Q4 '17 | 87% |
| Q3 '17 | 86% |
| Q2 '17 | 68% |
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by Ian Tiseo,
last edited
Mar 8, 2019
This statistic shows how many complaints independent energy supplier Bulb resolved in Great Britain by the end of the next working day from the second quarter of 2017 to the fourth quarter of 2018. Overall the resolution rate increased from 68 percent in the second quarter of 2016 to 79 percent in the fourth quarter of 2018.
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- February 2019
- Region
- United Kingdom (Great Britain)
- Survey time period
- Q2 2017 to Q4 2018
- Supplementary notes
- Energy suppliers in the United Kingdom are required to provide quarterly figures detailing the nature and volume of complaints.
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- February 2019
More information
- Region
- United Kingdom (Great Britain)
- Survey time period
- Q2 2017 to Q4 2018
- Supplementary notes
- Energy suppliers in the United Kingdom are required to provide quarterly figures detailing the nature and volume of complaints.
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Statistics on "Consumer experience of the energy market in the United Kingdom (UK)"
- Overview
The most important statistics
- What type of energy supplier, if any, provides you with your gas?Gas providers in Great Britain (UK) 2014
- Level of trust in main energy suppliers in Great Britain (UK) in 2014, by region*Trust in main energy suppliers in Great Britain (UK) in 2014, by region
- Thinking about all of your day to day costs, which of the following, if any, are you MOST concerned about?Most concerning daily costs in Great Britain (UK) 2014, by gender
- Thinking about the characteristics that an energy company may demonstrate, how important or unimportant is it to you that an energy company is or does each of the following? Provides information that is clear and easy to understandImportance of clear information from energy companies in Great Britain (UK) in 2014
- Thinking about the characteristics that an energy company may demonstrate, how important or unimportant is it to you that an energy company is or does each of the following? Listens to what customers have to sayImportance of customer service of energy companies in Great Britain 2014
- Thinking about the characteristics that an energy company may demonstrate, how important or unimportant is it to you that an energy company is or does each of the following? Provides energy from renewable sources as much as possibleImportance of energy companies' acts by gender in Great Britain 2014
- Thinking again about what you would like to see from an energy company, how important or unimportant is it that an energy company provides each of the following products or services? Being put through to a person straight away when you callImportance of direct customer service of energy companies in Great Britain 2014
- Thinking again about what you would like to see from an energy company, how important or unimportant is it that an energy company provides each of the following products or services? Bills that are easy to understandImportance of clear energy bills in Great Britain 2014
- Energy bills payment
The most important statistics
- Forecast for the annual household energy bill in the United Kingdom (UK) by 2020Household energy bill forecast in the United Kingdom (UK) 2020
- How easy is it to pay energy bills?*Ease of making an energy bill payment in the United Kingdom (UK) in 2014
- Are you responsible, either on your own or in part, for paying the energy bill for your home?Energy bill responsibilty in Great Britain (UK) in 2014, by gender
- Are you responsible, either on your own or in part, for paying the energy bill for your home?Energy bill responsibility in Great Britain (UK) in 2014, by age
- Gas
The most important statistics
- Natural gas consumption in the United Kingdom (UK) from 2003 to 2018 (in billion cubic meters)Consumption of natural gas in the United Kingdom (UK) 2003-2018
- Who is your current gas supplier?Gas suppliers in Great Britain 2013 to 2016
- Did you switch your gas supplier?Share of consumers switching gas suppliers in Great Britain from 2014-2018
- Did you know it was possible to switch to a different gas or electricity supplier?Knowledge about switching energy suppliers in Great Britain 2014
- Thinking about the last time you switched your gas supplier, what was the main trigger causing you to switch?Triggers for switching gas suppliers in Great Britain 2015
- Thinking about the last time you switched your gas supplier, how did you switch?Method of switching gas suppliers in Great Britain 2018
- Electricity
The most important statistics
- Total demand for electricity in the United Kingdom (UK) from 2000 to 2018 (in gigawatt hours GWh)Total demand for electricity in the United Kingdom (UK) 2000-2018
- Electricity consumption from all electricity suppliers in the United Kingdom (UK) from 2002 to 2018 (in terawatt-hours)Total electricity consumption in the United Kingdom (UK) 2002-2018
- Electricity availability of all electricity suppliers in the United Kingdom (UK) from 2002 to 2017 (in terawatt-hours)Total electricity availability in the United Kingdom 2002-2017
- Who is your current electricity supplier?Electricity suppliers in Great Britain 2013 to 2016
- What type of energy supplier, if any, provides you with your electricity?Popularity of electricity providers in Great Britain (UK) 2014
- In the last 12 months, have you switched your electricity supplier?Share of consumers switching electricity suppliers in Great Britain 2009-2018
- Thinking about the last time you switched your electricity supplier, what was the main trigger causing you to switch?Triggers for switching electricity suppliers in Great Britain 2014, by payment
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Resolution of complaints by Ovo in the UK by end of next working day 2014-2018
- Complaints resolved by Good Energy by end of next working day Great Britain 2014-2018
- Complaints resolved by Co-op Energy by end of next day Great Britain 2014-2018
- Resolution of complaints by Ecotricity in the UK by end of next working day 2014-2018
- Complaint resolutions by First Utility in Great Britain within eight weeks 2014-2018
- Complaint resolutions by Bulb within eight weeks in Great Britain 2016-2018
- Resolution of complaints by Spark Energy in the UK by next working day end 2014-2019
- Ecotricity complaints resolved within eight weeks in Great Britain 2014-2018
- Utility Warehouse complaints resolved by end of next working day in the UK 2014-2018
- Complaints resolved by Solarplicity by end of next day Great Britain 2014-2018
- Utility Warehouse complaint resolutions in Great Britain within eight weeks 2014-2018
- Complaints resolved by Solarplicity within eight weeks in Great Britain 2017-2018
- Complaints resolved by Co-Op Energy within eight weeks in Great Britain 2014-2018
- Complaints resolved by Utilita in Great Britain (GB) within eight weeks 2014-2018
- Complaints received by Spark Energy in Great Britain 2014-2018, per 10,000 customers
- Complaints resolved by Good Energy within eight weeks in Great Britain 2015-2018
- Resolution of complaints by Utilita in the UK by end of next working day 2014-2019
- Resolution of complaints by Ovo UK 2014-2015
- Spark Energy resolution of complaints within eight weeks in Great Britain 2014-2018
- Resolution of complaints by Utilita in the UK 2014-2015
Studies
- Consumer experience of the energy market in the United Kingdom (UK)
- Electricity production in the United Kingdom (UK)
- Electricity consumption in the United Kingdom (UK)
- Energy awareness in the United Kingdom (UK)
- EIA - State Energy Consumption Estimates 1960-2017
- Energy and Utilities (2007)
- Consol Energy Inc - 2019 Form 10-K
- Yingli 2018 Annual Report and Form 20-F
- EDF Group 2018 Management Report
- NextEra Energy 2018 Annual Report and Form 10-K
- Edison International & Southern California Edison - 2018 Annual Report on Form 10-K
- Iberdrola - Integrated Report 2018
- Duke Energy 2018 Annual Report and Form 10-K
- PG&E Corporation and Pacific Gas and Electric Company 2018 Annual Report
- E.ON 2018 Annual Report
Statistics on "Consumer experience of the energy market in the United Kingdom (UK)"
- What type of energy supplier, if any, provides you with your gas?
- Level of trust in main energy suppliers in Great Britain (UK) in 2014, by region*
- Thinking about all of your day to day costs, which of the following, if any, are you MOST concerned about?
- Thinking about the characteristics that an energy company may demonstrate, how important or unimportant is it to you that an energy company is or does each of the following? Provides information that is clear and easy to understand
- Thinking about the characteristics that an energy company may demonstrate, how important or unimportant is it to you that an energy company is or does each of the following? Listens to what customers have to say
- Thinking about the characteristics that an energy company may demonstrate, how important or unimportant is it to you that an energy company is or does each of the following? Provides energy from renewable sources as much as possible
- Thinking again about what you would like to see from an energy company, how important or unimportant is it that an energy company provides each of the following products or services? Being put through to a person straight away when you call
- Thinking again about what you would like to see from an energy company, how important or unimportant is it that an energy company provides each of the following products or services? Bills that are easy to understand
- Thinking about energy companies, apart from general energy prices, which of the following, if any, do you think are the biggest problems with energy companies at the moment? - the BIGGEST problem
- Do you trust your energy supplier to provide value for money?
- Do you trust your energy supplier to provide you with an accurate bill?*
- Do you trust your energy supplier to deal with complaints fairly?*
- Do you trust your energy supplier to be open and transparent?*
- Do you trust your energy supplier to provide you with a service that meets your needs?*
- What is your preferred method of contacting your electric/energy supplier ?
- Would you recommend your energy supplier to others?*
- Forecast for the annual household energy bill in the United Kingdom (UK) by 2020
- How easy is it to pay energy bills?*
- Are you responsible, either on your own or in part, for paying the energy bill for your home?
- Are you responsible, either on your own or in part, for paying the energy bill for your home?
- Natural gas consumption in the United Kingdom (UK) from 2003 to 2018 (in billion cubic meters)
- Who is your current gas supplier?
- Did you switch your gas supplier?
- Did you know it was possible to switch to a different gas or electricity supplier?
- Thinking about the last time you switched your gas supplier, what was the main trigger causing you to switch?
- Thinking about the last time you switched your gas supplier, how did you switch?
- Total demand for electricity in the United Kingdom (UK) from 2000 to 2018 (in gigawatt hours GWh)
- Electricity consumption from all electricity suppliers in the United Kingdom (UK) from 2002 to 2018 (in terawatt-hours)
- Electricity availability of all electricity suppliers in the United Kingdom (UK) from 2002 to 2017 (in terawatt-hours)
- Who is your current electricity supplier?
- What type of energy supplier, if any, provides you with your electricity?
- In the last 12 months, have you switched your electricity supplier?
- Thinking about the last time you switched your electricity supplier, what was the main trigger causing you to switch?
- Thinking about the last time you switched your electricity supplier, how did you find out about the deals offered by the supplier you switched to?
- Percentage of quarterly complaints resolved by Ovo in the United Kingdom (UK) by the end of the next working day from 2014 to 2018
- Percentage of quarterly complaints resolved by Good Energy by the end of the next working day in Great Britain from 2014 to 2018
- Percentage of quarterly complaints resolved by Co-op Energy by the end of the next working day in Great Britain from 2014 to 2018
- Percentage of quarterly complaints resolved by Ecotricity in the United Kingdom (UK) by the end of the next working day from 2014 to 2018
- Percentage of quarterly complaints resolved within eight weeks by First Utility in Great Britain (GB) from 2014 to 2018
- Percentage of quarterly complaints resolved within eight weeks by Bulb in Great Britain (GB) from 2016 to 2018
- Percentage of quarterly complaints resolved by Spark Energy in the United Kingdom (UK) by the end of the next working day from 2014 to 2019
- Percentage of quarterly complaints resolved by Ecotricity in Great Britain (GB) within eight weeks from 2014 to 2018
- Percentage of quarterly complaints resolved by Utility Warehouse by the end of the next working day in the United Kingdom (UK) from 2014 to 2018
- Percentage of quarterly complaints resolved by Solarplicity by the end of the next working day in Great Britain from 2014 to 2018
- Percentage of quarterly complaints resolved by Utility Warehouse within eight week in Great Britain from 2014 to 2018
- Percentage of quarterly complaints resolved by Solarplicity within eight weeks in Great Britain from 2017 to 2018
- Percentage of quarterly complaints resolved by The Co-Operative Energy within eight weeks in Great Britain from 2014 to 2018
- Percentage of quarterly complaints resolved by Utilita within eight weeks in Great Britain (GB) from 2014 to 2018
- Number of quarterly complaints received by Spark Energy in Great Britain from 2014 to 2018, per 10,000 customers
- Percentage of quarterly complaints resolved by Good Energy within eight weeks in Great Britain from 2015 to 2018
- Percentage of quarterly complaints resolved by Utilita in the United Kingdom (UK) by the end of the next working day from 2014 to 2019
- Number of quarterly complaints resolved by Ovo in the United Kingdom (UK) from 2014 to 2015
- Percentage of quarterly complaints resolved by Spark Energy within eight weeks in Great Britain (GB) from 2014 to 2018
- Number of quarterly complaints resolved by Utilita in the United Kingdom (UK) from 2014 to 2015
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