Resolution of complaints by First Utility in the UK by next working day end 2014-2019

This statistic shows how many complaints independent energy supplier First Utility resolved in the United Kingdom (UK) by the end of the next working day from the first quarter of 2014 to the third quarter of 2019. The figures show a significant increase in the resolution rate over this period from 15 percent in the first quarter of 2014 to a peak of 66 percent in the first quarter of 2019. In the third quarter of 2019, the resolution rate dropped to 40 percent.