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Resolution of complaints by First Utility in the UK by next working day end 2014-2019

This statistic shows how many complaints independent energy supplier First Utility resolved in the United Kingdom (UK) by the end of the next working day from the first quarter of 2014 to the third quarter of 2019. The figures show a significant increase in the resolution rate over this period from 15 percent in the first quarter of 2014 to a peak of 66 percent in the first quarter of 2019. In the third quarter of 2019, the resolution rate dropped to 40 percent.

Percentage of quarterly complaints resolved by First Utility in the United Kingdom (UK) by the end of the next working day from 2014 to 2019

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Source

Release date

November 2019

Region

United Kingdom

Survey time period

Q1 2014 to Q3 2019

Supplementary notes

Energy suppliers in the United Kingdom are required to provide quarterly figures detailing the number of complaints they have received, as well as publishing the top 5 reasons for complaints.

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