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Consumers' likelihood of reporting dissatisfaction on social media in the UK 2015

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To what extent do you agree or disagree with the following statement: "I’m more likely to let a company know I’m dissatisfied if I can contact them through Twitter or Facebook than if I went to their customer service"?

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About This Statistic

This statistic displays the findings of a survey on the consumers' likelihood of reporting their dissatisfaction on the social media in the United Kingdom (UK) in 2015. During the survey period, it was found that 9 percent of responding consumers stated that they strongly agreed with the statement that they were more likely to let a company know they were dissatisfied if they could contact them through Twitter or Facebook as compared to going to their customer service.

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