This statistic displays the findings of a survey on the consumers' likelihood of reporting their dissatisfaction on the social media in the United Kingdom (UK) in 2015. During the survey period, it was found that 9 percent of responding consumers stated that they strongly agreed with the statement that they were more likely to let a company know they were dissatisfied if they could contact them through Twitter or Facebook as compared to going to their customer service.
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Consumers' likelihood of reporting dissatisfaction on social media in the UK 2015
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To what extent do you agree or disagree with the following statement: "I’m more likely to let a company know I’m dissatisfied if I can contact them through Twitter or Facebook than if I went to their customer service"?
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This statistic displays the findings of a survey on the consumers' likelihood of reporting their dissatisfaction on the social media in the United Kingdom (UK) in 2015. During the survey period, it was found that 9 percent of responding consumers stated that they strongly agreed with the statement that they were more likely to let a company know they were dissatisfied if they could contact them through Twitter or Facebook as compared to going to their customer service.
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Description
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This statistic displays the findings of a survey on the consumers' likelihood of reporting their dissatisfaction on the social media in the United Kingdom (UK) in 2015. During the survey period, it was found that 9 percent of responding consumers stated that they strongly agreed with the statement that they were more likely to let a company know they were dissatisfied if they could contact them through Twitter or Facebook as compared to going to their customer service.
Show more- Show sources information
- Show publisher information
- Release date
- September 2015
- Region
- United Kingdom
- Survey time period
- 2015
- Number of respondents
- 402 respondents
- Age group
- 18 years and older
- Special properties
- who use social media platforms at least every three months.*
- Method of interview
- Online interview
- Supplementary notes
-
* The source adds the following information: "Our sample was nationally representative by age and gender."
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Statistics on "Social media usage in the Netherlands"
- Leading apps
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- Leading mobile social media apps in the Google Play Store in the Netherlands in February 2018, by number of downloads (in 1,000s)Leading social media apps in Google Play in the Netherlands 2018, by downloads
- Leading social networking apps in the Google Play Store in the Netherlands in February 2018, by revenue (in 1,000 U.S. dollars)Leading social networking apps in Google Play in the Netherlands 2018, by revenue
- Leading social networking apps in the Apple App Store in the Netherlands in February 2018, by number of downloads (in 1,000s)Leading iPhone social networking apps in the Netherlands 2018, by downloads
- Leading iPhone social networking app titles in the Apple App Store in the Netherlands in February 2018, by revenue (in 1,000 U.S. dollars)Leading iPhone social networking apps in the Netherlands 2018, by revenue
- Leading iPad social networking app titles in the Apple App Store in the Netherlands in February 2018, by number of downloads (in 1,000s)Leading iPad social apps in Apple App Store in the Netherlands 2018, by downloads
- User demographics
The most important statistics
- Which online social network activities did you engage in over the past 3 months?*Online social network activities in the Netherlands 2017, by gender
- Which online social network activities have you engaged in over the past 3 months?*Online social network activities in the Netherlands 2017, by age group
- Which online social network activities have you engaged in over the past 3 months?*Online social network activities in the Netherlands 2017, by education
- Which online communication activities have you engaged in over the past 3 months?*Participation in online communication activities in the Netherlands 2017, by gender
- Which online activities have you engaged in over the past 3 months?*Participation online communication activities in the Netherlands 2017, by age group
- Which online activities have you engaged in over the past 3 months?*Participation in online communication activities the Netherlands 2017, by education
- Forecast of the social network user penetration rate in the Netherlands from 2014 to 2021Forecast of the social network user penetration rate in the Netherlands 2014-2021
- Forecast of Facebook user numbers in the Netherlands from 2015 to 2021 (in million users)Forecast of Facebook user numbers in the Netherlands 2015-2021
- User behaviour
The most important statistics
- Which online social network activities have you engaged in over the past 3 months?*Online social network activities in the Netherlands 2012-2017
- Share of individuals who use social networks in the Netherlands as of March 2015, by frequency of use*Frequency of using social networks in the Netherlands 2015
- To what extent do you use online social networks?*Online social network use in the Netherlands 2015, by frequency
- Number of individuals using the leading social media platforms in the Netherlands in 2018, by social network (in million users)Social media penetration in the Netherlands 2018, by social network
- Share of pupils and students using Instagram, Pinterest and Snapchat in the Netherlands in 2016Students using Instagram, Pinterest and Snapchat in the Netherlands 2016
- Distribution of number of social media platforms used by individuals in the Netherlands in 2013Usage of multiple social media platforms in the Netherlands 2013, by platform number
- Perceived difficulty of changing profile privacy settings on social media sites in the Netherlands as of March 2015*Difficulty of privacy setting changes on social media in the Netherlands 2015
The most important statistics
- Age group distribution of Facebook users in the Netherlands in 2016Age distribution of Facebook users in the Netherlands in 2016
- Gender distribution of Facebook users in the Netherlands in 2016Gender distribution of Facebook users in the Netherlands 2016
- Share of individuals using Facebook in the Netherlands in 2016, by provinceFacebook penetration in the Netherlands 2016, by province
- Percentage change on previous year of Facebook users in the Netherlands in 2016, by ageFacebook usage change in the Netherlands 2016, by age
- Leading reasons to quit Facebook in the Netherlands in 2016Leading reasons to quit Facebook in the Netherlands 2016
- Forecast of the Facebook user penetration rate in the Netherlands from 2014 to 2021Forecast of the Facebook user penetration rate in the Netherlands 2014-2021
- Forecast of social network user numbers in the Netherlands from 2014 to 2021 (in million users)Forecast of social network user numbers in the Netherlands 2014-2021
- Youtube
The most important statistics
- Leading YouTube video producers from the Netherlands based on the number of subscribers as of April 2018 (in 1,000s)Leading Youtubers from the Netherlands based on subscribers 2018
- Leading YouTube video producers from the Netherlands based on total number of views as of April 2018 (in millions)Leading Youtubers from the Netherlands based on views 2018
- Number of subscriptions of selected Dutch speaking YouTube channels in the Netherlands in 2017, by Youtube channel (in 1,000s)Leading YouTube channels based on subscribers in the Netherlands 2017
- Share of respondents using Youtube in the Netherlands in 2017, by deviceDevices used to watch Youtube in the Netherlands 2017
The most important statistics
- Most-followed influencers on Instagram based in the Netherlands as of March 2018Most popular Netherlands-based influencers on Instagram 2018
- Most-followed Netherlands-based fashion and beauty influencers on Instagram as of March 2018Most popular Netherlands-based fashion and beauty influencers on Instagram 2018
- Most-followed Netherlands-based food influencers on Instagram as of March 2018Most popular Netherlands-based food influencers on Instagram 2018
- Most-followed Netherlands-based travel influencers on Instagram as of March 2018Most popular Netherlands-based travel influencers on Instagram 2018
The most important statistics
- Age group distribution of Twitter users in the Netherlands in 2016Age distribution of Twitter users in the Netherlands 2016
- Gender distribution of Twitter users in the Netherlands in 2016Gender distribution of Twitter users in the Netherlands 2016
- Share of individuals using Twitter in the Netherlands in 2016, by provinceTwitter penetration in the Netherlands 2016, by province
- Percentage change on previous year of Twitter users in the Netherlands in 2016, by ageTwitter usage change in the Netherlands 2016, by age
- Share of individuals dropping out from Facebook, Twitter and YouTube in the Netherlands in 2016Drop outs from Facebook, Twitter and YouTube in the Netherlands 2016
- Other social media
The most important statistics
- Number of individuals using other social media platforms in the Netherlands in 2018, by social network (in 1,000 users)Penetration of alternative social media in the Netherlands 2018, by social network
- Age group distribution of WhatsApp users in the Netherlands in 2016Age distribution of WhatsApp users in the Netherlands 2016
- Share of Snapchat users in the Netherlands from 2016 to 2018, by age groupSnapchat users in the Netherlands 2016-2018, by age group
- Age distribution of LinkedIn users in the Netherlands in 2016Age distribution of LinkedIn users in the Netherlands 2016
- Share of respondents using Instagram in the Netherlands from 2015 to 2018, by age groupInstagram penetration rate in the Netherlands 2015-2018, by age group
- Share of respondents using Pinterest in the Netherlands from 2015 to 2018, by age groupPinterest penetration rate in the Netherlands 2015-2018, by age group
- Share of individuals using WhatsApp in the Netherlands in 2016, by provinceWhatsApp penetration in the Netherlands 2016, by province
- Share of individuals using Snapchat in the Netherlands in 2016, by provinceSnapchat penetration in the Netherlands 2016, by province
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- Leading mobile social media apps in the Google Play Store in the Netherlands in February 2018, by number of downloads (in 1,000s)
- Leading social networking apps in the Google Play Store in the Netherlands in February 2018, by revenue (in 1,000 U.S. dollars)
- Leading social networking apps in the Apple App Store in the Netherlands in February 2018, by number of downloads (in 1,000s)
- Leading iPhone social networking app titles in the Apple App Store in the Netherlands in February 2018, by revenue (in 1,000 U.S. dollars)
- Leading iPad social networking app titles in the Apple App Store in the Netherlands in February 2018, by number of downloads (in 1,000s)
- Forecast of the social network user penetration rate in the Netherlands from 2014 to 2021
- Forecast of Facebook user numbers in the Netherlands from 2015 to 2021 (in million users)
- Share of individuals who use social networks in the Netherlands as of March 2015, by frequency of use*
- Number of individuals using the leading social media platforms in the Netherlands in 2018, by social network (in million users)
- Share of pupils and students using Instagram, Pinterest and Snapchat in the Netherlands in 2016
- Distribution of number of social media platforms used by individuals in the Netherlands in 2013
- Perceived difficulty of changing profile privacy settings on social media sites in the Netherlands as of March 2015*
- Age group distribution of Facebook users in the Netherlands in 2016
- Gender distribution of Facebook users in the Netherlands in 2016
- Share of individuals using Facebook in the Netherlands in 2016, by province
- Percentage change on previous year of Facebook users in the Netherlands in 2016, by age
- Leading reasons to quit Facebook in the Netherlands in 2016
- Forecast of the Facebook user penetration rate in the Netherlands from 2014 to 2021
- Forecast of social network user numbers in the Netherlands from 2014 to 2021 (in million users)
- Leading YouTube video producers from the Netherlands based on the number of subscribers as of April 2018 (in 1,000s)
- Leading YouTube video producers from the Netherlands based on total number of views as of April 2018 (in millions)
- Number of subscriptions of selected Dutch speaking YouTube channels in the Netherlands in 2017, by Youtube channel (in 1,000s)
- Share of respondents using Youtube in the Netherlands in 2017, by device
- Most-followed influencers on Instagram based in the Netherlands as of March 2018
- Most-followed Netherlands-based fashion and beauty influencers on Instagram as of March 2018
- Most-followed Netherlands-based food influencers on Instagram as of March 2018
- Most-followed Netherlands-based travel influencers on Instagram as of March 2018
- Age group distribution of Twitter users in the Netherlands in 2016
- Gender distribution of Twitter users in the Netherlands in 2016
- Share of individuals using Twitter in the Netherlands in 2016, by province
- Percentage change on previous year of Twitter users in the Netherlands in 2016, by age
- Share of individuals dropping out from Facebook, Twitter and YouTube in the Netherlands in 2016
- Number of individuals using other social media platforms in the Netherlands in 2018, by social network (in 1,000 users)
- Age group distribution of WhatsApp users in the Netherlands in 2016
- Share of Snapchat users in the Netherlands from 2016 to 2018, by age group
- Age distribution of LinkedIn users in the Netherlands in 2016
- Share of respondents using Instagram in the Netherlands from 2015 to 2018, by age group
- Share of respondents using Pinterest in the Netherlands from 2015 to 2018, by age group
- Share of individuals using WhatsApp in the Netherlands in 2016, by province
- Share of individuals using Snapchat in the Netherlands in 2016, by province
- Share of individuals using LinkedIn in the Netherlands in 2016, by province
- Share of individuals using Google+ in the Netherlands in 2016, by province
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- Roughly how many of your friends on social media do you regularly meet with in person?
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