This statistic displays the findings of a survey on the consumers' likelihood of reporting their dissatisfaction on the social media in the United Kingdom (UK) in 2015. During the survey period, it was found that 9 percent of responding consumers stated that they strongly agreed with the statement that they were more likely to let a company know they were dissatisfied if they could contact them through Twitter or Facebook as compared to going to their customer service.
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Consumers' likelihood of reporting dissatisfaction on social media in the UK 2015
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To what extent do you agree or disagree with the following statement: "I’m more likely to let a company know I’m dissatisfied if I can contact them through Twitter or Facebook than if I went to their customer service"?
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This statistic displays the findings of a survey on the consumers' likelihood of reporting their dissatisfaction on the social media in the United Kingdom (UK) in 2015. During the survey period, it was found that 9 percent of responding consumers stated that they strongly agreed with the statement that they were more likely to let a company know they were dissatisfied if they could contact them through Twitter or Facebook as compared to going to their customer service.
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This statistic displays the findings of a survey on the consumers' likelihood of reporting their dissatisfaction on the social media in the United Kingdom (UK) in 2015. During the survey period, it was found that 9 percent of responding consumers stated that they strongly agreed with the statement that they were more likely to let a company know they were dissatisfied if they could contact them through Twitter or Facebook as compared to going to their customer service.
Show more- Show sources information
- Show publisher information
- Release date
- October 2018
- Region
- United Kingdom
- Survey time period
- 2015
- Number of respondents
- 402 respondents
- Age group
- 18 years and older
- Special properties
- who use social media platforms at least every three months.*
- Method of interview
- Online interview
- Supplementary notes
-
* The source adds the following information: "Our sample was nationally representative by age and gender."
More information
- Region
- United Kingdom
- Survey time period
- 2015
- Number of respondents
- 402 respondents
- Age group
- 18 years and older
- Special properties
- who use social media platforms at least every three months.*
- Method of interview
- Online interview
- Supplementary notes
-
* The source adds the following information: "Our sample was nationally representative by age and gender."
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Statistics on "Twitter in the United Kingdom (UK)"
- Overview
The most important statistics
- Twitter penetration in the United Kingdom (UK) from 2012 to 2018, among internet users, social media users and populationTwitter user penetration in the United Kingdom (UK) 2012-2018
- Number of Twitter users in the United Kingdom (UK) from 2012 to 2018 (in million users)Twitter users in the United Kingdom (UK) 2012-2018
- Social network market share held by Twitter in the United Kingdom (UK) from May 2015 to October 2018Twitter's social network market share monthly in the United Kingdom (UK) 2015-2018
- Twitter's display advertising revenue in the United Kingdom (UK) from 2012 to 2016 (in million GBP)Twitter's display advertising revenue in the United Kingdom (UK) 2012-2016
- Share of Twitter's global advertising revenues coming from the United Kingdom (UK) from 2012 to 2016UK share of Twitter's global advertising revenues 2012-2016
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- Distribution of Twitter users by importance ranking of Twitter among social networks in the United Kingdom (UK) in January 2014Importance of Twitter to its users in the United Kingdom (UK) 2014
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- Daily use of Twitter in the United Kingdom (UK) from September 2013 to April 2015Daily use of Twitter in the United Kingdom (UK) 2013-2015
- To what extent do you agree or disagree with the following statement: "I’m more likely to let a company know I’m dissatisfied if I can contact them through Twitter or Facebook than if I went to their customer service"?Consumers' likelihood of reporting dissatisfaction on social media in the UK 2015
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- Age distribution of Twitter users in Great Britain from Q2 2013 to Q1 2018Twitter users: age distribution in Great Britain 2013-2018
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