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Consumers' likelihood of reporting dissatisfaction on social media in the UK 2015

To what extent do you agree or disagree with the following statement: "I’m more likely to let a company know I’m dissatisfied if I can contact them through Twitter or Facebook than if I went to their customer service"?

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Source

Release date

October 2018

Region

United Kingdom

Survey time period

2015

Number of respondents

402 respondents

Age group

18 years and older

Special properties

who use social media platforms at least every three months.*

Method of interview

Online interview

Supplementary notes

* The source adds the following information: "Our sample was nationally representative by age and gender."

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Statistics on "Twitter in the United Kingdom (UK)"

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