This statistic displays the findings of a survey on the consumers' likelihood of reporting their dissatisfaction on the social media in the United Kingdom (UK) in 2015. During the survey period, it was found that 9 percent of responding consumers stated that they strongly agreed with the statement that they were more likely to let a company know they were dissatisfied if they could contact them through Twitter or Facebook as compared to going to their customer service.
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- Social Media & User-Generated Content›
Consumers' likelihood of reporting dissatisfaction on social media in the UK 2015
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To what extent do you agree or disagree with the following statement: "I’m more likely to let a company know I’m dissatisfied if I can contact them through Twitter or Facebook than if I went to their customer service"?
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This statistic displays the findings of a survey on the consumers' likelihood of reporting their dissatisfaction on the social media in the United Kingdom (UK) in 2015. During the survey period, it was found that 9 percent of responding consumers stated that they strongly agreed with the statement that they were more likely to let a company know they were dissatisfied if they could contact them through Twitter or Facebook as compared to going to their customer service.
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Description
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More information
This statistic displays the findings of a survey on the consumers' likelihood of reporting their dissatisfaction on the social media in the United Kingdom (UK) in 2015. During the survey period, it was found that 9 percent of responding consumers stated that they strongly agreed with the statement that they were more likely to let a company know they were dissatisfied if they could contact them through Twitter or Facebook as compared to going to their customer service.
Show more- Show sources information
- Show publisher information
- Release date
- September 2015
- Region
- United Kingdom
- Survey time period
- 2015
- Number of respondents
- 402 respondents
- Age group
- 18 years and older
- Special properties
- who use social media platforms at least every three months.*
- Method of interview
- Online interview
- Supplementary notes
-
* The source adds the following information: "Our sample was nationally representative by age and gender."
More information
- Region
- United Kingdom
- Survey time period
- 2015
- Number of respondents
- 402 respondents
- Age group
- 18 years and older
- Special properties
- who use social media platforms at least every three months.*
- Method of interview
- Online interview
- Supplementary notes
-
* The source adds the following information: "Our sample was nationally representative by age and gender."
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+
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Statistics on "Social media usage in the Netherlands"
- Leading apps
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- Leading mobile social media apps in the Google Play Store in the Netherlands in February 2018, by number of downloads (in 1,000s)Leading social media apps in Google Play in the Netherlands 2018, by downloads
- Leading social networking apps in the Google Play Store in the Netherlands in February 2018, by revenue (in 1,000 U.S. dollars)Leading social networking apps in Google Play in the Netherlands 2018, by revenue
- Leading social networking apps in the Apple App Store in the Netherlands in February 2018, by number of downloads (in 1,000s)Leading iPhone social networking apps in the Netherlands 2018, by downloads
- Leading iPhone social networking app titles in the Apple App Store in the Netherlands in February 2018, by revenue (in 1,000 U.S. dollars)Leading iPhone social networking apps in the Netherlands 2018, by revenue
- Leading iPad social networking app titles in the Apple App Store in the Netherlands in February 2018, by number of downloads (in 1,000s)Leading iPad social apps in Apple App Store in the Netherlands 2018, by downloads
- User demographics
The most important statistics
- Which online social network activities did you engage in over the past 3 months?*Online social network activities in the Netherlands 2017, by gender
- Which online social network activities have you engaged in over the past 3 months?*Online social network activities in the Netherlands 2017, by age group
- Which online social network activities have you engaged in over the past 3 months?*Online social network activities in the Netherlands 2017, by education
- Which online communication activities have you engaged in over the past 3 months?*Participation in online communication activities in the Netherlands 2017, by gender
- Which online activities have you engaged in over the past 3 months?*Participation online communication activities in the Netherlands 2017, by age group
- Which online activities have you engaged in over the past 3 months?*Participation in online communication activities the Netherlands 2017, by education
- Forecast of the social network user penetration rate in the Netherlands from 2014 to 2021Forecast of the social network user penetration rate in the Netherlands 2014-2021
- Forecast of Facebook user numbers in the Netherlands from 2015 to 2021 (in million users)Forecast of Facebook user numbers in the Netherlands 2015-2021
- User behavior
The most important statistics
- Which online social network activities have you engaged in over the past 3 months?*Online social network activities in the Netherlands 2012-2017
- Number of individuals using the leading social media platforms in the Netherlands in 2018, by social network (in million users)Social media penetration in the Netherlands 2018, by social network
- To which purposes do you use social media?Leading purposes social media usage in the Netherlands 2016-2017
- Which digital communication platform is the first you use after waking up? Online platform usage after waking up the Netherlands 2017, by age and platform
- Which communication platform do you prefer to use for personal communication?*Preferred channels for personal communication in the Netherlands 2017, by channel
The most important statistics
- Age group distribution of Facebook users in the Netherlands in 2016Age distribution of Facebook users in the Netherlands in 2016
- Gender distribution of Facebook users in the Netherlands in 2016Gender distribution of Facebook users in the Netherlands 2016
- Leading reasons to quit Facebook in the Netherlands in 2016Leading reasons to quit Facebook in the Netherlands 2016
- Forecast of the Facebook user penetration rate in the Netherlands from 2014 to 2021Forecast of the Facebook user penetration rate in the Netherlands 2014-2021
- Forecast of social network user numbers in the Netherlands from 2014 to 2021 (in million users)Forecast of social network user numbers in the Netherlands 2014-2021
- Share of respondents using Facebook in the Netherlands from 2016 to 2018, by age groupFacebook penetration rate in the Netherlands 2016-2018, by age group
- Youtube
The most important statistics
- Leading YouTube video producers from the Netherlands based on the number of subscribers as of April 2018 (in 1,000s)Leading Youtubers from the Netherlands based on subscribers 2018
- Leading YouTube video producers from the Netherlands based on total number of views as of April 2018 (in millions)Leading Youtubers from the Netherlands based on views 2018
- Number of subscriptions of selected Dutch speaking YouTube channels in the Netherlands in 2017, by Youtube channel (in 1,000s)Leading YouTube channels based on subscribers in the Netherlands 2017
- Share of respondents using Youtube in the Netherlands in 2017, by deviceDevices used to watch Youtube in the Netherlands 2017
- Share of respondents using Youtube in the Netherlands in 2017 and 2018, by age groupYoutube penetration rate in the Netherlands 2017-2018, by age group
The most important statistics
- Share of respondents using Instagram in the Netherlands from 2015 to 2018, by age groupInstagram penetration rate in the Netherlands 2015-2018, by age group
- Most-followed influencers on Instagram based in the Netherlands as of March 2018Most popular Netherlands-based influencers on Instagram 2018
- Most-followed Netherlands-based fashion and beauty influencers on Instagram as of March 2018Most popular Netherlands-based fashion and beauty influencers on Instagram 2018
- Most-followed Netherlands-based food influencers on Instagram as of March 2018Most popular Netherlands-based food influencers on Instagram 2018
- Most-followed Netherlands-based travel influencers on Instagram as of March 2018Most popular Netherlands-based travel influencers on Instagram 2018
- Other social media
The most important statistics
- Share of respondents using WhatsApp in the Netherlands from 2016 to 2018, by age groupWhatsApp penetration rate in the Netherlands 2016-2018, by age group
- Share of respondents using Snapchat in the Netherlands from 2016 to 2018, by age groupSnapchat penetration rate in the Netherlands 2017-2018, by age group
- Share of respondents using Pinterest in the Netherlands from 2015 to 2018, by age groupPinterest penetration rate in the Netherlands 2015-2018, by age group
- Share of respondents using LinkedIn in the Netherlands in 2017 and 2018, by age groupLinkedIn penetration rate in the Netherlands 2017-2018, by age group
- Share of respondents using Twitter in the Netherlands in 2017 and 2018, by age groupTwitter penetration rate in the Netherlands 2017-2018, by age group
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Statistics
- Perception of companies' responses to complaints on social media in the UK 2015
- Naver Band frequent user penetration in South Korea 2013-2017
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- Social media usage frequency among children in Sweden 2014, by age group
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Studies
- Social media marketing
- Social media usage in the Netherlands
- Social media marketing in the Netherlands
- Social media usage in Denmark
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- Social media usage in the United Kingdom (UK)
- Mobile social media
- Social media usage in the European Union (EU)
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- Social media usage in Spain
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- Online recruiting and social media
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Statistics on the topic
Free statistics
- Which online social network activities did you engage in over the past 3 months?*
- Which online social network activities have you engaged in over the past 3 months?*
- Which online social network activities have you engaged in over the past 3 months?*
- Which online communication activities have you engaged in over the past 3 months?*
- Which online activities have you engaged in over the past 3 months?*
- Which online activities have you engaged in over the past 3 months?*
- Which online social network activities have you engaged in over the past 3 months?*
Premium Statistics
- Leading mobile social media apps in the Google Play Store in the Netherlands in February 2018, by number of downloads (in 1,000s)
- Leading social networking apps in the Google Play Store in the Netherlands in February 2018, by revenue (in 1,000 U.S. dollars)
- Leading social networking apps in the Apple App Store in the Netherlands in February 2018, by number of downloads (in 1,000s)
- Leading iPhone social networking app titles in the Apple App Store in the Netherlands in February 2018, by revenue (in 1,000 U.S. dollars)
- Leading iPad social networking app titles in the Apple App Store in the Netherlands in February 2018, by number of downloads (in 1,000s)
- Forecast of the social network user penetration rate in the Netherlands from 2014 to 2021
- Forecast of Facebook user numbers in the Netherlands from 2015 to 2021 (in million users)
- Number of individuals using the leading social media platforms in the Netherlands in 2018, by social network (in million users)
- To which purposes do you use social media?
- Which digital communication platform is the first you use after waking up?
- Which communication platform do you prefer to use for personal communication?*
- Age group distribution of Facebook users in the Netherlands in 2016
- Gender distribution of Facebook users in the Netherlands in 2016
- Leading reasons to quit Facebook in the Netherlands in 2016
- Forecast of the Facebook user penetration rate in the Netherlands from 2014 to 2021
- Forecast of social network user numbers in the Netherlands from 2014 to 2021 (in million users)
- Share of respondents using Facebook in the Netherlands from 2016 to 2018, by age group
- Leading YouTube video producers from the Netherlands based on the number of subscribers as of April 2018 (in 1,000s)
- Leading YouTube video producers from the Netherlands based on total number of views as of April 2018 (in millions)
- Number of subscriptions of selected Dutch speaking YouTube channels in the Netherlands in 2017, by Youtube channel (in 1,000s)
- Share of respondents using Youtube in the Netherlands in 2017, by device
- Share of respondents using Youtube in the Netherlands in 2017 and 2018, by age group
- Share of respondents using Instagram in the Netherlands from 2015 to 2018, by age group
- Most-followed influencers on Instagram based in the Netherlands as of March 2018
- Most-followed Netherlands-based fashion and beauty influencers on Instagram as of March 2018
- Most-followed Netherlands-based food influencers on Instagram as of March 2018
- Most-followed Netherlands-based travel influencers on Instagram as of March 2018
- Share of respondents using WhatsApp in the Netherlands from 2016 to 2018, by age group
- Share of respondents using Snapchat in the Netherlands from 2016 to 2018, by age group
- Share of respondents using Pinterest in the Netherlands from 2015 to 2018, by age group
- Share of respondents using LinkedIn in the Netherlands in 2017 and 2018, by age group
- Share of respondents using Twitter in the Netherlands in 2017 and 2018, by age group
- To what extent do you agree or disagree with the following statement: "I feel that companies take complaints more seriously if they’re posted on social media websites than if made directly to them"
- Share of social media users accessing Naver Band most frequently in South Korea from 2013 to 2017
- On what device do you use YouTube?
- On what device do you use Tumblr?
- On what device do you use WhatsApp?
- Share of social media users accessing Kakao Story most frequently in South Korea from 2012 to 2017
- On what device do you use LinkedIn?
- Social media usage frequency among children in Sweden in 2014, by age group
- Most frequently used social media in South Korea in 2017
- How important is checking social media as soon as you've got a notification to you?*
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