This statistic displays the findings of a survey on the consumers' likelihood of reporting their dissatisfaction on the social media in the United Kingdom (UK) in 2015. During the survey period, it was found that 9 percent of responding consumers stated that they strongly agreed with the statement that they were more likely to let a company know they were dissatisfied if they could contact them through Twitter or Facebook as compared to going to their customer service.
To what extent do you agree or disagree with the following statement: "I’m more likely to let a company know I’m dissatisfied if I can contact them through Twitter or Facebook than if I went to their customer service"?
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McCallum Layton. (October 10, 2018). To what extent do you agree or disagree with the following statement: "I’m more likely to let a company know I’m dissatisfied if I can contact them through Twitter or Facebook than if I went to their customer service"? [Graph]. In Statista. Retrieved June 27, 2022, from https://www.statista.com/statistics/476243/consumers-likelihood-of-reporting-dissatisfaction-on-social-media-in-the-uk/
McCallum Layton. "To what extent do you agree or disagree with the following statement: "I’m more likely to let a company know I’m dissatisfied if I can contact them through Twitter or Facebook than if I went to their customer service"?." Chart. October 10, 2018. Statista. Accessed June 27, 2022. https://www.statista.com/statistics/476243/consumers-likelihood-of-reporting-dissatisfaction-on-social-media-in-the-uk/
McCallum Layton. (2018). To what extent do you agree or disagree with the following statement: "I’m more likely to let a company know I’m dissatisfied if I can contact them through Twitter or Facebook than if I went to their customer service"?. Statista. Statista Inc.. Accessed: June 27, 2022. https://www.statista.com/statistics/476243/consumers-likelihood-of-reporting-dissatisfaction-on-social-media-in-the-uk/
McCallum Layton. "To What Extent Do You Agree or Disagree with The following Statement: "I’m More Likely to Let a Company Know I’m Dissatisfied If I Can Contact Them through Twitter or Facebook than If I Went to Their Customer Service"?." Statista, Statista Inc., 10 Oct 2018, https://www.statista.com/statistics/476243/consumers-likelihood-of-reporting-dissatisfaction-on-social-media-in-the-uk/
McCallum Layton, To what extent do you agree or disagree with the following statement: "I’m more likely to let a company know I’m dissatisfied if I can contact them through Twitter or Facebook than if I went to their customer service"? Statista, https://www.statista.com/statistics/476243/consumers-likelihood-of-reporting-dissatisfaction-on-social-media-in-the-uk/ (last visited June 27, 2022)
