Try our corporate solution for free!
(212) 419-8286

Airlines: passenger check-in methods worldwide 2015-2021

In a 2018 survey, representatives from the airline industry expected the popularity of in-person check-in desks would decline; predicting only 26 percent of passengers would use this method to check-in to their flight in 2020. This is a decrease from the 50 percent of passengers who used check-in desks in 2018. Conversely, over this time period, the share of passengers using mobile phone apps to check-in was predicted to increase from 11 percent to 28 percent.

Reasons to prefer online check-in

There are a variety of reasons that both passengers and airlines may prefer online check-in through either a web browser or mobile phone. For passengers, it is usually quicker as they do not need to wait longer in lines at the airport – something that the vast majority of passengers are adverse to for obvious reasons. Online check-in is also preferable for airlines as it is cheaper, saving on airport, labor and printing costs. This is important as despite recent increases in the size of the global airline industry, airline operating profits have been falling, making cost saving measures important.

Reasons for using online check-in

The reasons behind why travelers check-in to their flight online are influenced by more than just personal preference. A survey of airline travelers found that passengers flying with checked baggage were much more likely to use in-person ticket counters than passengers without checked baggage, who preferred to check-in online via a web browser or phone. There is also the effect of airline policies designed to promote certain check-in methods, for example the cost charged by some low-cost carriers to use check-in desks.

Check-in method of airline passengers worldwide from 2015 to 2021

Exclusive Premium statistic

You need a Single Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Single Account

$39 $59 per month *
in the first 12 months
33% discount until May 31st
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$468 / Year
$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in

Release date

September 2018



Survey time period

Q2 2018

Special properties

senior IT executives of the top 200 passenger carriers

Supplementary notes

Values up to 2017 were taken from a previous edition.
* Forecast
** This option was not available in the previous edition.
The source does not specify the the number of respondents as well as the type of the survey.

Statista Accounts: Access All Statistics. Starting from $468 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access

Corporate solution including all features.

* Prices do not include sales tax.

Statistics on "Airports 4.0"

Further Content: You might find this interesting as well

Statista Accounts: Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.