Use of self-service technologies at airports by processing phase 2018

This statistic depicts the percentage of airline passengers using self-service technology at airports worldwide in 2018, with a breakdown by major processing step and type. The use of self-service technologies for the ease of the airline passengers' travel has become a trend. In 2018, 35 percent of passengers used e-Gates for passport control.

Share of passengers using self-service technology at airports in 2018, by major processing step and type

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Release date

February 2019



Survey time period

Q2 2018

Special properties

passengers must have traveled at least once in the previous three months and through a large or regional airport.

Supplementary notes

The 2018 findings are based on an online survey of 7,578 respondents from 20 countries across the Americas, Asia, Europe and the Middle East and Africa.

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Statistics on "Airports 4.0"

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