Passengers' usage of technology during air travel 2017-2019

This statistic shows the result of a global survey among airline passengers regarding the use of technology during travel from 2017 to 2019, with a breakdown by processing steps. During the 2019 survey, 93 percent of the respondents used technology when booking their flight.

Share of passengers using technology during air travel from 2017 to 2019, by major processing step

Characteristic	2017	2018	2019
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Release date

December 2020

More information

Region

Worldwide

Survey time period

2017 to 2019

Special properties

passengers must have traveled at least once in the previous three months and through a large or regional airport.

Method of interview

Online survey

Supplementary notes

The 2017 findings are based on an online survey of 7,031 respondents from 17 countries across the Americas, Asia, Europe and the Middle East and Africa and can be accessed here.
The 2018 findings are based on an online survey of 7,578 respondents from 20 countries across the Americas, Asia, Europe and the Middle East and Africa.
The 2019 findings are based on an online survey of 6,813 respondents from 27 countries across the Americas, Asia, Europe and the Middle East and Africa.

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