Customer satisfaction index (CSI) for Sberbank Russia 2015-2017

This statistic illustrates the overall customer satisfaction index (CSI) for the Russian based Sberbank from 2015 to 2017. It can be seen that Sberbank customer satisfaction increased slightly during the period under observation, reaching a value of 9.4 (of a possible 10) as of 2017. This was an increase of 0.1 percent in comparison to the previous year.

Customer satisfaction index (CSI) quarterly for Sberbank Russia from 2015 to 2017

Customer satisfaction index (CSI)*
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Release date

April 2018



Survey time period

2015 to 2017

Supplementary notes

*Customer satisfaction index (CSI) is taken from customer responses to the question "How satisfied are you with the bank's customer service?" (with a score of 1 meaning 'absolutely dissatisfied' and a score of 10 meaning 'very satisfied').

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Statistics on "Sberbank Russia "

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