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Customer satisfaction index (CSI) for Sberbank Russia 2015-2019

Sberbank customer satisfaction index increased gradually during the period under observation, reaching a value of 9.5 (of a possible 10) as of 2019. Accounted for 0.1 percent increase compared to the previous year.

Sberbank's customer satisfaction index (CSI)* in Russia from 2015 to 2019

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Release date

May 2020



Survey time period

2015 to 2019

Supplementary notes

* Customer satisfaction index (CSI) is taken from customer responses to the question "How satisfied are you with the bank's customer service?" (with a score of 1 meaning 'absolutely dissatisfied' and a score of 10 meaning 'very satisfied').

Customer satisfaction index in branch networks. Does not represent CSI for online services.

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Statistics on "Sberbank Russia "

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