UK construction Key Performance Indicators client service satisfaction 2015

This statistic shows the Key Performance Indicator (KPI) measuring the satisfaction of clients with the level of service they received during projects carried out by the United Kingdom (UK) construction industry. Between 1999 and 2009, client satisfaction with service rose by 26 percent to a total of 84 percent of clients being satisfied. Since then however, overall client satisfaction has decreased by eleven percent.

Satisfaction of clients with service provided by the United Kingdom (UK) construction industry 1999-2015

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Release date

October 2015


United Kingdom

Survey time period

1999 to 2015

Supplementary notes

The source specifies that: "The annual KPI surveys ask clients to rate how satisfied they were with the service provided by the project team on a scale from 1-10. The KPI is the percentage of clients that awarded a score of 8 out of 10 or higher."

The source only provides one result for the 2013/2014 years.

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Statistics on "Construction industry in Europe"

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