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Target industry distribution for chatbot development projects 2016

This statistic provides an indication of the distribution of chatbots in development, by industry vertical, as of 2016. As of that time, according to respondents, the largest number of chatbots (54) were being developed for the retail and e-commerce industry.

Distribution of industry verticals among chatbots in development worldwide, as of 2016

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Release date

September 2016



Survey time period

August to September 2016

Number of respondents

130 respondents

Method of interview

Online survey

Supplementary notes

The question was phrased as follows: "What industry verticals are you focusing on?"

The source notes that, "In this case 'Other' includes HR, social communication, learning, personal agents, education, local information."

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