Leading payment methods among Japanese online buyers 2021

Preferred payment methods for online purchases among digital buyers in Japan in 2021

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Release date

May 2022



Survey time period

September 2021

Number of respondents


Age group

15 years or older

Special properties

postal questionnaire and e-mail survey

Supplementary notes

*20,454 respondents after weight adjustments.
**Including debit cards and ATM cards (cash cards).
***Including QR code payment services, Rakuten Edy, Suica, etc.

Among consumers who have purchased products, services, or digital contents online, conducted online financial transactions, or used online auctions or flea market apps in the past year.

Original question: "Which payment method did you use when buying products or conducting financial transactions via the internet?"

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Statistics on " Online shopping behavior in Japan "

Statistics on Online shopping behavior in Japan



Household spending


B2C shopping


C2C shopping


Online payment


Consumer complaints


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