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Frequency of contactless payment use in the Netherlands in 2017

In early 2017, more than half of Dutch consumers used contactless or Near Field Communication (NFC) payments at least once. The total number of registered NFC payments at retail points of sales (POS) increased in almost every quarter since 2016. Contactless payments were introduced in the Netherlands in 2014 and mainly consist of methods supported and developed by Dutch banks, as services as Apple Pay or Android Pay are not available. Apple Pay was likely to arrive in the country in the middle of 2019.

Dutch contactless payments are above the European average

Compared to other European countries, the Netherlands makes relatively more use of contactless payments. On average, 51 percent of all Dutch payment transactions made each month were contactless in 2018. This was higher than in the neighboring countries Belgium (four percent), Germany (14 percent) and the United Kingdom (46 percent).

Towards a cashless society?

In the last years, cash money was used less often for retail payment transactions. Roughly 22 million euros worth of payments were recorded in 2017. Transactions with debit cards, on the other hand, reached a value of approximately 56 million euros in the same year. This made the Netherlands one of the least likely countries in Europe where consumers pay with cash money.

How often do you perform contactless payments?

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Source

Release date

February 2017

Region

Netherlands

Survey time period

December 22, 2016 to January 2, 2017

Number of respondents

517 respondents

Age group

18-70 years

Special properties

consumers

Method of interview

Questionnaire

Supplementary notes

This question was phrased by the source as follows: "Hoe vaak verricht je de volgende handelingen? Contactloos betalen" (How often do you perform the following actions? Contactless payments")

The source does not specify in what way contactless payments are performed, for example with a debit card, a QR code or with a mobile phone or smart-watch. In the Netherlands, Android Pay is available and supported by several Dutch banks, such as ING and Rabobank. Also, there is support for payment via QR codes. Apple Pay and Pay from Samsung, however, were not yet released in the Netherlands at the time of the survey.

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