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Average costs of cyber breaches to businesses in the UK 2016, by company size

Average costs of cyber breaches to businesses in the United Kingdom (UK) in 2016, by company size

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Release date

April 2017


United Kingdom

Survey time period

October 24, 2016 to January 11, 2017

Number of respondents

1,523 respondents

Age group

18 years and older

Method of interview

Telephone interview

Supplementary notes

The source adds the following information: "A total of 30 in-depth interviews were undertaken in January and February 2017 to follow up with businesses that had participated in the survey and gain further qualitative insights."

* Direct costs include: costs from staff being prevented from carrying out their work; lost, damaged or stolen outputs, data, or assets; and lost revenue if customers could not access online services.

** Recovery costs include: additional staff time needed to deal with the breach or to inform customers or stakeholders; costs to repair equipment or infrastructure; and any other associated repair costs.

*** The long-term cost of breaches includes: the loss of share value; loss of investors or funding; long-term loss of customers; costs from handling customer complaints; and any compensation, fines or legal costs.

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