This statistic illustrates the various channels U.S. shoppers use when requesting customer service from an online retailer as of August 2017, sorted by age group. According to the findings, the channel with the highest usage rate among Millennials were websites with 57 percent of respondents stating that used this channel to request assistance.
Most popular channels when requesting customer service from an online retailer according to shoppers in the United States as of August 2017, by age group
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Salesforce Research. (September 26, 2017). Most popular channels when requesting customer service from an online retailer according to shoppers in the United States as of August 2017, by age group [Graph]. In Statista. Retrieved September 20, 2024, from https://www.statista.com/statistics/800532/us-shoppers-generation-customer-service-request-channels-online-retailer/
Salesforce Research. "Most popular channels when requesting customer service from an online retailer according to shoppers in the United States as of August 2017, by age group." Chart. September 26, 2017. Statista. Accessed September 20, 2024. https://www.statista.com/statistics/800532/us-shoppers-generation-customer-service-request-channels-online-retailer/
Salesforce Research. (2017). Most popular channels when requesting customer service from an online retailer according to shoppers in the United States as of August 2017, by age group. Statista. Statista Inc.. Accessed: September 20, 2024. https://www.statista.com/statistics/800532/us-shoppers-generation-customer-service-request-channels-online-retailer/
Salesforce Research. "Most Popular Channels When Requesting Customer Service from An Online Retailer According to Shoppers in The United States as of August 2017, by Age Group." Statista, Statista Inc., 26 Sep 2017, https://www.statista.com/statistics/800532/us-shoppers-generation-customer-service-request-channels-online-retailer/
Salesforce Research, Most popular channels when requesting customer service from an online retailer according to shoppers in the United States as of August 2017, by age group Statista, https://www.statista.com/statistics/800532/us-shoppers-generation-customer-service-request-channels-online-retailer/ (last visited September 20, 2024)
Most popular channels when requesting customer service from an online retailer according to shoppers in the United States as of August 2017, by age group [Graph], Salesforce Research, September 26, 2017. [Online]. Available: https://www.statista.com/statistics/800532/us-shoppers-generation-customer-service-request-channels-online-retailer/