Premium
Premium statistics

Industry-specific and extensively researched technical data (partially from exclusive partnerships).

A paid subscription is required for full access.

U.S. shopper online retail customer service channels 2017, by age group

Most popular channels when requesting customer service from an online retailer according to shoppers in the United States as of August 2017, by age group

U.S. shopper online retail customer service channels 2017, by age group This statistic illustrates the various channels U.S. shoppers use when requesting customer service from an online retailer as of August 2017, sorted by age group. According to the findings, the channel with the highest usage rate among Millennials were websites with 57 percent of respondents stating that used this channel to request assistance.
Show more

Most popular channels when requesting customer service from an online retailer according to shoppers in the United States as of August 2017, by age group

MillennialsGeneration XBaby Boomers
----
----
----
----
----
----
----
----
----
----
----
----
MillennialsGeneration XBaby Boomers
----
----
----
----
----
----
----
----
----
----
----
----
Exclusive Premium statistic

You need a Premium Account for unlimited access.

  • Full access to 1.5m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Premium Account

only $49 / month *
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$588 / Year

Exclusive Premium statistic

You need a Premium Account for unlimited access.

  • Full access to 1.5m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Premium Account

only $49 / month *
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$588 / Year

Download Settings Share
Chart type
Datalabels
Share on Social Media
Download started
Please be patient - this may take a moment

Description

Source

More information

This statistic illustrates the various channels U.S. shoppers use when requesting customer service from an online retailer as of August 2017, sorted by age group. According to the findings, the channel with the highest usage rate among Millennials were websites with 57 percent of respondents stating that used this channel to request assistance.
Show more
Release date
September 2017
Region
United States
Survey time period
August 4 to 8, 2017
Number of respondents
2,011 respondents
Age group
18 years and older
Method of interview
Online survey
Supplementary notes
*Millennials: 18-36 years (n = 529)
Generation X: 37-52 years (n = 530)
Baby Boomers: 53-71 years (n = 737)
Multiple answers were possible.
Statista Accounts: Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account!

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$49 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.
Leading companies trust Statista:
paypalgoogleadobepgsamsungtelekom
Related Studies: Available to Download in PDF or PPTX Format
Mobile commerce in the United States
Mobile commerce in the United States

All Information
in one Presentation

Mobile commerce in the United States

Everything On "Mobile commerce in the United States" in One Document: Edited and Divided into Handy Chapters. Including Detailed References.

Statista has been my savior on several occasions. The site is easy to maneuver and the data is in a format that can go right into a report or presentation.
Marlene Greenfield

Marlene Greenfield
Vice President, Hearst Magazines

Statistics on "Mobile commerce in the United States"
  • Overview
  • Mobile buyers
  • Mobile retailers
  • Shopping behavior
  • Mobile payments
Need help with using Statista for your research? Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Learn more about how Statista can support your business.
Do you have any questions about our business solutions?

We provide you with detailed information about our Corporate Account.