Denmark: essential elements for customer service 2017

This statistic shows the result of a survey on essential elements for customer service in Denmark in 2017. Under the survey period, roughly 90 percent of respondents attributed high importance to the customer service's ability to understand and clarify the customer's problem. The employee's personal service skills ranked second, with a share of 88 percent. Approximately 80 percent of respondents each stated that it was important to easily find the right from, as well as the user-friendly forms itself.

Do you consider the following elements of customer service on the phone and online important?

Characteristic	Share of respondents
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Release date

March 2017

More information

Region

Denmark

Survey time period

February 2017

Number of respondents

1,031 respondents

Age group

18 years and older

Special properties

respondents that answered with a great or decisive importance

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

The original question was phrased by the source as follows: "Hvor stor vægt lægger du på disse elementer i forbindelse med kundeservice på telefonen og online?"

Multiple answers were possible.

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