This survey shows the share of customers by if the self-service support portal for customer service helped them solve their issue in the U.S. and worldwide as of 2017. During the survey, 78 percent of respondents from the United States stated that they found the response they were looking for.
If you have used a self-service support portal for customer service, did you find the response you were looking for?
Characteristic
United States
Global average
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Microsoft. (August 1, 2017). If you have used a self-service support portal for customer service, did you find the response you were looking for? [Graph]. In Statista. Retrieved July 27, 2024, from https://www.statista.com/statistics/810332/share-of-customers-by-if-self-service-helped-with-their-issue/
Microsoft. "If you have used a self-service support portal for customer service, did you find the response you were looking for?." Chart. August 1, 2017. Statista. Accessed July 27, 2024. https://www.statista.com/statistics/810332/share-of-customers-by-if-self-service-helped-with-their-issue/
Microsoft. (2017). If you have used a self-service support portal for customer service, did you find the response you were looking for?. Statista. Statista Inc.. Accessed: July 27, 2024. https://www.statista.com/statistics/810332/share-of-customers-by-if-self-service-helped-with-their-issue/
Microsoft. "If You Have Used a Self-service Support Portal for Customer Service, Did You Find The Response You Were Looking For?." Statista, Statista Inc., 1 Aug 2017, https://www.statista.com/statistics/810332/share-of-customers-by-if-self-service-helped-with-their-issue/
Microsoft, If you have used a self-service support portal for customer service, did you find the response you were looking for? Statista, https://www.statista.com/statistics/810332/share-of-customers-by-if-self-service-helped-with-their-issue/ (last visited July 27, 2024)
If you have used a self-service support portal for customer service, did you find the response you were looking for? [Graph], Microsoft, August 1, 2017. [Online]. Available: https://www.statista.com/statistics/810332/share-of-customers-by-if-self-service-helped-with-their-issue/