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Customers by share lost due to poor service in the last year U.S.& worldwide 2018
Customers by share lost due to poor service in the last year U.S.& worldwide 2018
Did you stop doing business with a brand due to a poor customer service experience in the last 12 months?
by E. Mazareanu,
last edited
Mar 27, 2019
This statistic shows the share of customers in the U.S. and worldwide by if they have ever stopped doing business with a brand within the past 12 months due to a poor customer service experience as of 2018. During the survey, 42 percent of respondents from the United States stated that, in the last year, they have stopped doing business with a brand due to poor a customer service experience.
Did you stop doing business with a brand due to a poor customer service experience in the last 12 months?
Loading statistic...
| United States | Global average | |
|---|---|---|
| Yes | 42% | 48% |
| No | 58% | 52% |
| United States | Global average | |
|---|---|---|
| Yes | 42% | 48% |
| No | 58% | 52% |
© Statista 2019
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Source: Microsoft
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More information
by E. Mazareanu,
last edited
Mar 27, 2019
This statistic shows the share of customers in the U.S. and worldwide by if they have ever stopped doing business with a brand within the past 12 months due to a poor customer service experience as of 2018. During the survey, 42 percent of respondents from the United States stated that, in the last year, they have stopped doing business with a brand due to poor a customer service experience.
- Source
- Microsoft
- Show further sources information
- Show publisher information
- Release date
- March 2019
- Region
- Worldwide, United States
- Survey time period
- 2018
- Number of respondents
- 5,000 respondents
- Age group
- 18 years and older
- Supplementary notes
- Number of respondents is for the global survey. The source did not specify the number of U.S. respondents.
Free access to basic statistics
Source
- Source
- Microsoft
- Show further sources information
- Show publisher information
- Release date
- March 2019
More information
- Region
- Worldwide, United States
- Survey time period
- 2018
- Number of respondents
- 5,000 respondents
- Age group
- 18 years and older
- Supplementary notes
- Number of respondents is for the global survey. The source did not specify the number of U.S. respondents.
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