Customers by share lost due to poor service in the last year U.S.& worldwide 2018
Did you stop doing business with a brand due to a poor customer service experience in the last 12 months?
This statistic shows the share of customers in the U.S. and worldwide by if they have ever stopped doing business with a brand within the past 12 months due to a poor customer service experience as of 2018. During the survey, 42 percent of respondents from the United States stated that, in the last year, they have stopped doing business with a brand due to poor a customer service experience.
Did you stop doing business with a brand due to a poor customer service experience in the last 12 months?
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| United States | Global average | |
|---|---|---|
| Yes | 42% | 48% |
| No | 58% | 52% |
Source
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Statistics on "Organic consumers in the U.S."
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