Customers by share lost due to poor service in the last year U.S.& worldwide 2018

Did you stop doing business with a brand due to a poor customer service experience in the last 12 months?

Customers by share lost due to poor service in the last year U.S.& worldwide 2018 This statistic shows the share of customers in the U.S. and worldwide by if they have ever stopped doing business with a brand within the past 12 months due to a poor customer service experience as of 2018. During the survey, 42 percent of respondents from the United States stated that, in the last year, they have stopped doing business with a brand due to poor a customer service experience.
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Did you stop doing business with a brand due to a poor customer service experience in the last 12 months?

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United StatesGlobal average
Yes42%48%
No58%52%
United StatesGlobal average
Yes42%48%
No58%52%
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This statistic shows the share of customers in the U.S. and worldwide by if they have ever stopped doing business with a brand within the past 12 months due to a poor customer service experience as of 2018. During the survey, 42 percent of respondents from the United States stated that, in the last year, they have stopped doing business with a brand due to poor a customer service experience.
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