Share of customers by poor customer service experiences by age worldwide 2018

This statistic shows the share of customers worldwide by their opinion about the most frustrating aspect of a poor customer service experience in 2018, by age. During the survey, 26 percent of respondents, aged between 18 and 34 years, cited not being able to resolve their issue on their own using self-service as one of the most frustrating aspect of a poor customer service experience.

Share of customers worldwide by poor customer service experiences in 2018, by age

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Source

Release date

March 2019

Region

Worldwide

Survey time period

2018

Number of respondents

5,000 respondents

Age group

18 years and older

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