Acceptance rate of using video chat to interact with a bank in the UK 2017

Published by Statista Research Department, May 24, 2022
This statistic illustrates the results of a 2017 survey on the share of respondents who were willing to use video chats for interaction with their bank in the United Kingdom (UK), broken down by generation. Of respondents who were Millennials, 14 percent reported they would use video chats to access and receive financial services.

Share of respondents who would use video chat for interaction with their bank* in the United Kingdom (UK) in 2017, by generation

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Release date

May 2018

Region

United Kingdom

Survey time period

November to December 2017

Number of respondents

4,500 respondents

Special properties

Financial service customers

Method of interview

Online survey

Supplementary notes

* Original survey question: "Would you consider interacting with your main bank using any of the following methods? - Video chat"
** Respondents, who want to interact with banks that way, but currently do not.

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