Actions taken before making a GP appointment in England 2019

This statistic displays the result of a survey asking respondents in England what actions they took before making their last appointment at a GP practice, as of 2019. Approximately 36 percent of respondents stated that they did not seek any outside information or advice before making a doctor's appointment, while around 34 percent of respondents reported looking for information online before making an appointment.

Before you tried to make your last appointment, did you do any of the following?

Share of respondents
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Release date

July 2019


United Kingdom (England)

Survey time period

January to March, 2019

Number of respondents

704,749 respondents

Age group

16 years and older

Special properties

all patients that have tried to to make an appointment since being registered with their current GP practice

Method of interview

Postal questionnaire

Supplementary notes

Multiple responses possible

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