South Korea: investment and financial products company customer satisfaction index 2021

In 2021, the National Customer Satisfaction Index (NCSI) score of Samsung Securities in South Korea reached 78 out of 100. Korea Investment & Securities, NH Investment & Securities, and KB Securities followed with 77 points each.

National Customer Satisfaction Index (NCSI) of securities and financial products companies in South Korea in 2021

Characteristic	Index score on a 0 to 100 scale
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Release date

July 2022

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Region

South Korea

Survey time period

2021

Supplementary notes

According to the source the National Consumer Satisfaction Index (NCSI) refers to "a measure of customer satisfaction [...] to prove the quality competitiveness of companies, industries, and the nation and to improve the quality of life of the people [...] NCSI measurement units are products and services offered by companies. It measures company satisfaction with all products and services that a company produces and sells, rather than satisfaction with a particular product or brand."

The release date used here is the access date.

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