the number of jobs created in the call center industry in the United States fell significantly, with the biggest decrease occurring in the Southeast. Here, jobs created fell from almost 25,000 in 2016 to almost 2,000 in 2022, a decrease of approximately 23,000.
Between 2016 and 2022, Number of jobs created in the call center industry in the United States from 2016 to 2022, by region
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Other statistics that may interest you Call centers in the U.S.
Industry overview
4
- Basic Statistic Global contact center satisfaction index 2010-2022
- Premium Statistic Number of call centers opened or expanded by region 2016-2022
- Premium Statistic Industry revenue of “telephone call centres“ in the U.S. 2012-2024
- Premium Statistic States with the highest wages in telemarketing in the U.S. 2022
Leading companies
5
- Premium Statistic Revenue of Tata Consultancy Services Limited worldwide 2005-2023
- Premium Statistic Revenue distribution of Tata Consultancy Services worldwide by region 2017-2022
- Premium Statistic Revenue of Genpact worldwide 2006-2022
- Basic Statistic Revenue of Citigroup 2011-2022
- Premium Statistic Revenue of Comcast Corporation 2006-2022
Employment
7
- Premium Statistic Number of jobs created in the U.S. call center industry by region U.S. 2016-2022
- Premium Statistic Contact center employees in the United States 2014-2022
- Premium Statistic U.S. telecommunications industry: employees by occupation 2015-2022
- Premium Statistic States with the highest employment in telemarketing in the U.S. 2022
- Premium Statistic States with the highest wages in telemarketing in the U.S. 2022
- Premium Statistic Customer service employees at government agencies in U.S. 2014-2022
- Premium Statistic Annual wage of customer service employees at U.S. government agencies 2014-2022
Operations
5
- Premium Statistic Channels consumers use to contact brands in the U.S. 2022
- Premium Statistic U.S. consumer satisfaction with chatbot customer service 2022
- Premium Statistic Leading customer communication channels for professionals in the U.S. 2022
- Premium Statistic Use of phone calls to contact brands in the U.S. 2022, by generation
- Premium Statistic Importance of human customer service in the U.S. 2022
Further related statistics
20
- Jobs created in the global call center industry by type 2020-2022
- Number of call centers opened or expanded by U.S. state 2010-2015
- Number of U.S. call centers opened or expanded, by region 2016
- Revenue of the leading contact center outsourcing (CCO) providers in the world 2015
- States with the highest wages in telemarketing in the U.S. 2022
- Call center agent number forecast in China 2018-2022
- Revenue distribution of Tata Consultancy Services worldwide in 2017, by segment
- Contact center software market size worldwide 2017-2023
- Contact center software market share worldwide 2017, by company size
- Cloud-based and premise-based call centers in North America as of April 2017
- Contact center software market share worldwide 2017, by region
- Premise-based call center cloud plans in North America as of April 2017
- Contact center software market size in U.S. 2014-2025
- Revenue of office administrative and business support activity in Italy 2010-2018
- Revenue of office administrative and business support in Italy 2020, by sector
- Industry revenue of “activities of call centres“ in France 2012-2025
- Industry revenue of “activities of call centres“ in Germany 2012-2025
- Industry revenue of “activities of call centres“ in Switzerland 2012-2025
- Industry revenue of “activities of call centres“ in Bulgaria 2012-2025
- Industry revenue of “telephone call centres“ in New Jersey 2012-2024
Further Content: You might find this interesting as well
Statistics
- Jobs created in the global call center industry by type 2020-2022
- Number of call centers opened or expanded by U.S. state 2010-2015
- Number of U.S. call centers opened or expanded, by region 2016
- Revenue of the leading contact center outsourcing (CCO) providers in the world 2015
- States with the highest wages in telemarketing in the U.S. 2022
- Call center agent number forecast in China 2018-2022
- Revenue distribution of Tata Consultancy Services worldwide in 2017, by segment
- Contact center software market size worldwide 2017-2023
- Contact center software market share worldwide 2017, by company size
- Cloud-based and premise-based call centers in North America as of April 2017
- Contact center software market share worldwide 2017, by region
- Premise-based call center cloud plans in North America as of April 2017
- Contact center software market size in U.S. 2014-2025
- Revenue of office administrative and business support activity in Italy 2010-2018
- Revenue of office administrative and business support in Italy 2020, by sector
- Industry revenue of “activities of call centres“ in France 2012-2025
- Industry revenue of “activities of call centres“ in Germany 2012-2025
- Industry revenue of “activities of call centres“ in Switzerland 2012-2025
- Industry revenue of “activities of call centres“ in Bulgaria 2012-2025
- Industry revenue of “telephone call centres“ in New Jersey 2012-2024
Site Selection Group. (February 22, 2023). Number of jobs created in the call center industry in the United States from 2016 to 2022, by region [Graph]. In Statista. Retrieved November 29, 2023, from https://www.statista.com/statistics/802250/number-of-jobs-created-in-the-call-center-industry-by-region-us/
Site Selection Group. "Number of jobs created in the call center industry in the United States from 2016 to 2022, by region." Chart. February 22, 2023. Statista. Accessed November 29, 2023. https://www.statista.com/statistics/802250/number-of-jobs-created-in-the-call-center-industry-by-region-us/
Site Selection Group. (2023). Number of jobs created in the call center industry in the United States from 2016 to 2022, by region. Statista. Statista Inc.. Accessed: November 29, 2023. https://www.statista.com/statistics/802250/number-of-jobs-created-in-the-call-center-industry-by-region-us/
Site Selection Group. "Number of Jobs Created in The Call Center Industry in The United States from 2016 to 2022, by Region." Statista, Statista Inc., 22 Feb 2023, https://www.statista.com/statistics/802250/number-of-jobs-created-in-the-call-center-industry-by-region-us/
Site Selection Group, Number of jobs created in the call center industry in the United States from 2016 to 2022, by region Statista, https://www.statista.com/statistics/802250/number-of-jobs-created-in-the-call-center-industry-by-region-us/ (last visited November 29, 2023)
Number of jobs created in the call center industry in the United States from 2016 to 2022, by region [Graph], Site Selection Group, February 22, 2023. [Online]. Available: https://www.statista.com/statistics/802250/number-of-jobs-created-in-the-call-center-industry-by-region-us/