The company was ranked as the second largest hotel company in terms of revenue, accounting for just over 9 billion U.S. dollars in revenue. It came in second only to Marriott International , however, Marriot generated over double the revenue of Hilton. The revenue of Hilton Worldwide decreased from 2017 to 2018, accounting for just over nine billion U.S. dollars in 2017 and just under nine billion U.S. dollars in 2018.
Hilton Worlwide has featured in the in the American Customer Satisfaction Index (ACSI) over the past ten years. The American Customer Satisfaction Index scores on a 0-100 scale at the national level with 100 being the highest and best possible score. Hilton scored an ACSI score of 82, which was 5 points above the average American Customer Satisfaction Index score of 76 for U.S. hotels.