In 2015, the hotel industry generated around 190 billion U.S. dollars in the U.S. alone. Worldwide, Hilton was the third largest hotel company in 2015 in terms of revenue, with 11.27 billion U.S. dollars. Only InterContinental Hotels Group and Marriott International generated more. The income of Hilton Worldwide suffered a large decrease in 2016, although still profitable, the company made around one billion dollars less in that year compared to 2015. Despite the decrease in income the hotel chain still grew in terms of revenue in 2016.
In 2016, the occupancy rate of system-wide Hilton Worldwide hotels was 75 percent – much higher than the average worldwide hotel occupancy rate. Hilton’s American Customer Satisfaction Index score has remained at around 80 out of 100 for the last eight years, in 2016 the hotelier had the highest score out of nine other leading companies. The consistent customer satisfaction with Hilton hotels has likely helped guest numbers, in the 12 months leading to spring 2016 over 20.29 million people in the U.S. had visited a Hilton hotel.