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Global airline travelers - self-service vs in person by task 2019
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Global airline travelers - self-service vs in person by task 2019
Share of airline travelers worldwide who would prefer to speak to a person or use a self-service machine in 2019, by task
by E. Mazareanu,
last edited
Sep 3, 2019
According to a 2019 survey, a majority of airline travelers would prefer to use a self-service machine to buy tickets than speak to a person. However, 74 percent of travelers would prefer to speak to a person for inflight customer service.
Share of airline travelers worldwide who would prefer to speak to a person or use a self-service machine in 2019, by task
| A self-service machine | A person | |
|---|---|---|
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| A self-service machine | A person | |
|---|---|---|
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
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Description
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More information
by E. Mazareanu,
last edited
Sep 3, 2019
According to a 2019 survey, a majority of airline travelers would prefer to use a self-service machine to buy tickets than speak to a person. However, 74 percent of travelers would prefer to speak to a person for inflight customer service.
- Show sources information
- Show publisher information
- Release date
- July 2019
- Region
- Worldwide
- Survey time period
- May and June 2019
- Number of respondents
- 13,000 respondents
- Age group
- 18 years and older
- Special properties
- sample of travelers who have ever taken a flight.
- Method of interview
- Online survey
- Supplementary notes
-
The markets surveyed were Brazil, China, France, Germany, India, Italy, Japan, South Africa, UK and USA. Each market had 1,000 respondents except the U.S., India and China, which had 2,000 respondents.
Original question: "When flying, would you prefer to speak to a person or use a self-service machine during the below points in your journey?”
Source
- Show sources information
- Show publisher information
- Release date
- July 2019
More information
- Region
- Worldwide
- Survey time period
- May and June 2019
- Number of respondents
- 13,000 respondents
- Age group
- 18 years and older
- Special properties
- sample of travelers who have ever taken a flight.
- Method of interview
- Online survey
- Supplementary notes
-
The markets surveyed were Brazil, China, France, Germany, India, Italy, Japan, South Africa, UK and USA. Each market had 1,000 respondents except the U.S., India and China, which had 2,000 respondents.
Original question: "When flying, would you prefer to speak to a person or use a self-service machine during the below points in your journey?”
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