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Share of adults satisfied with the handling of airport/airline complaints 2016-2019

General satisfaction with the handling of complaints directed to airlines and airports in the United Kingdom has been rather moderate from 2016 to 2019. Throughout this period, the share of individuals satisfied with the handling of complaints directed to airlines and airports ranged from 50 to 64 percent.

Satisfaction with the handling of airport/airline complaints in the United Kingdom from 2016 to 2019

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Sources

Release date

April 2020

Region

United Kingdom

Survey time period

2016 to 2019

Number of respondents

808 to 1,967

Age group

18 years and older

Special properties

wh have flown in the last 12 months

Method of interview

Telephone interviews and online survey

Supplementary notes

March 2016 sample size: 3,507 respondents
October 2016 sample size: 3,551 respondents
March 2017 sample size: 3,002 respondents
October 2017 sample size: 3,002 respondents
April 2018 sample size: 3,500 respondents
October 2018 sample size: 3,538 respondents
April 2019 sample size: 3,500 respondents

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Statistics on "Airline passenger experience in the United Kingdom"

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