Share of adults satisfied with the handling of airport/airline complaints 2016-2023

Published by Statista Research Department, Mar 12, 2024
In 2022, satisfaction with the handling of complaints dropped to only 50 percent of passengers. This was the lowest level of satisfaction recorded during the specified time frame, and it was the same as the satisfaction level recorded in the March 2017 survey.

Shared of people satisfied with the handling of airport/airline complaints in the United Kingdom from 2016 to 2023

© Statista 2024
Download
Show detailed source information?
Register for free
Already a member?
Log in
Sources

Use Ask Statista Research Service

Release date

January 2024

Region

United Kingdom

Survey time period

2016 to 2023

Number of respondents

1,006 respondents

Age group

18 years and older

Special properties

who have flown in the last 12 months

Method of interview

Online survey

Supplementary notes

March 2016 sample size: 3,507 respondents
October 2016 sample size: 3,551 respondents
March 2017 sample size: 3,002 respondents
October 2017 sample size: 3,002 respondents
April 2018 sample size: 3,500 respondents
October 2018 sample size: 3,538 respondents
April 2019 sample size: 3,500 respondents
November 2019 sample size: 3,501 respondents
November 2020 sample size: 637 to 1,345 respondents
November 2021 sample size: 389 to 583 respondents
October 2022 sample size: 814 respondents
October 2023 sample size: 1,006 respondents

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " Airline passenger experience in the United Kingdom "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Airline passenger experience in the United Kingdom

Overview

5

Customer complaints

4

Cancellations and flight delays

4

Ease of travel

4

Cost of flying

3

Further related statistics

13

Further Content: You might find this interesting as well

Statistics

Topics

Airline passenger experience in the UKAirline passenger experience in the U.S.Passenger airlines in the UKPassenger airlines in Europe
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.