In 2022, satisfaction with the handling of complaints dropped to only 50 percent of passengers. This was the lowest level of satisfaction recorded during the specified time frame, and it was the same as the satisfaction level recorded in the March 2017 survey.
Shared of people satisfied with the handling of airport/airline complaints in the United Kingdom from 2016 to 2023
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Share of adults
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Civil Aviation Authority (UK). (January 10, 2024). Shared of people satisfied with the handling of airport/airline complaints in the United Kingdom from 2016 to 2023 [Graph]. In Statista. Retrieved July 27, 2024, from https://www.statista.com/statistics/1185549/satisfaction-handling-airport-airline-complaints-uk/
Civil Aviation Authority (UK). "Shared of people satisfied with the handling of airport/airline complaints in the United Kingdom from 2016 to 2023." Chart. January 10, 2024. Statista. Accessed July 27, 2024. https://www.statista.com/statistics/1185549/satisfaction-handling-airport-airline-complaints-uk/
Civil Aviation Authority (UK). (2024). Shared of people satisfied with the handling of airport/airline complaints in the United Kingdom from 2016 to 2023. Statista. Statista Inc.. Accessed: July 27, 2024. https://www.statista.com/statistics/1185549/satisfaction-handling-airport-airline-complaints-uk/
Civil Aviation Authority (UK). "Shared of People Satisfied with The Handling of Airport/Airline Complaints in The United Kingdom from 2016 to 2023." Statista, Statista Inc., 10 Jan 2024, https://www.statista.com/statistics/1185549/satisfaction-handling-airport-airline-complaints-uk/
Civil Aviation Authority (UK), Shared of people satisfied with the handling of airport/airline complaints in the United Kingdom from 2016 to 2023 Statista, https://www.statista.com/statistics/1185549/satisfaction-handling-airport-airline-complaints-uk/ (last visited July 27, 2024)
Shared of people satisfied with the handling of airport/airline complaints in the United Kingdom from 2016 to 2023 [Graph], Civil Aviation Authority (UK), January 10, 2024. [Online]. Available: https://www.statista.com/statistics/1185549/satisfaction-handling-airport-airline-complaints-uk/