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Share of adults satisfied with the handling of airport/airline complaints 2016-2020

Published by
E. Mazareanu,
Dec 17, 2021
General satisfaction with the handling of complaints directed to airlines and airports in the United Kingdom has been rather moderate from 2016 to 2020. Throughout this period, the share of individuals satisfied with the handling of complaints directed to airlines and airports ranged from 50 to 66 percent.

Satisfaction with the handling of airport/airline complaints in the United Kingdom from 2016 to 2020

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Release date

June 2021

Region

United Kingdom

Survey time period

2016 to 2020

Number of respondents

637 to 1,345

Age group

18 years and older

Special properties

wh have flown in the last 12 months

Method of interview

Telephone interviews and online survey

Supplementary notes

March 2016 sample size: 3,507 respondents
October 2016 sample size: 3,551 respondents
March 2017 sample size: 3,002 respondents
October 2017 sample size: 3,002 respondents
April 2018 sample size: 3,500 respondents
October 2018 sample size: 3,538 respondents
April 2019 sample size: 3,500 respondents
November 2019 sample size: 3,501 respondents

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