UK: share of adults satisfied with the handling of airport/airline complaints 2023

In 2022, satisfaction with the handling of complaints dropped to only 50 percent of passengers. This was the lowest level of satisfaction recorded during the specified time frame, and it was the same as the satisfaction level recorded in the March 2017 survey.

Shared of people satisfied with the handling of airport/airline complaints in the United Kingdom from 2016 to 2023

Characteristic	Share of adults
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Release date

January 2024

More information

Region

United Kingdom

Survey time period

2016 to 2023

Number of respondents

1,006 respondents

Age group

18 years and older

Special properties

who have flown in the last 12 months

Method of interview

Online survey

Supplementary notes

March 2016 sample size: 3,507 respondents
October 2016 sample size: 3,551 respondents
March 2017 sample size: 3,002 respondents
October 2017 sample size: 3,002 respondents
April 2018 sample size: 3,500 respondents
October 2018 sample size: 3,538 respondents
April 2019 sample size: 3,500 respondents
November 2019 sample size: 3,501 respondents
November 2020 sample size: 637 to 1,345 respondents
November 2021 sample size: 389 to 583 respondents
October 2022 sample size: 814 respondents
October 2023 sample size: 1,006 respondents

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