UK: air passenger satisfaction with value for money 2016-2023

Published by Statista Research Department, Feb 5, 2024
In 2023, 67 percent of UK air passengers reported that they were very or fairly satisfied with the value for money of flying, down from 68 percent satisfaction level registered in the previous year. From March 2016 to October 2021, the percent of satisfaction with value for money on the passengers' last trip ranged above 70 percent.

Satisfaction of air passengers with the value for money of flying in the United Kingdom between 2016 to 2023

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Release date

January 2024

Region

United Kingdom

Survey time period

October 2016 to October 2023

Number of respondents

1,887 respondents

Age group

18 years and older

Special properties

respondents who had flown in the last 12 months and made a complaint.

Method of interview

Online interview

Supplementary notes

Original survey question: "How satisfied or dissatisfied were you with the following elements?"

The respondent count includes people who have flown in the last 12 months and excludes "Don't know" and "Not applicable" responses.

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Overview

5

Customer complaints

4

Cancellations and flight delays

4

Ease of travel

4

Cost of flying

3

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Topics

Airline passenger experience in the UKAirline passenger experience in the U.S.Passenger airlines in the UKPassenger airlines in Europe
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