UK: share of air passengers satisfied with value for money 2022

In 2022, 68 percent of UK air passengers reported that they were very or fairly satisfied with the value for money of flying. This is a significant downturn in satisfaction levels compared to previous years, when satisfaction with the value for money mostly ranged between 76 and 77 percent.

Satisfaction of air passengers with the value for money of flying in the United Kingdom between 2016 to 2022

Characteristic	Share of air passengers
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Release date

January 2023

More information

Region

United Kingdom

Survey time period

10 to 31 October 2022

Number of respondents

1,542 respondents

Age group

18 years and older

Special properties

respondents who had flown in the last 12 months and made a complaint.

Method of interview

Online interview

Supplementary notes

Original survey question: "How satisfied or dissatisfied were you with the following elements?"

The respondent count includes people who have flown in the last 12 months and excludes "Don't know" and "Not applicable" responses.

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