According to a survey conducted in Indonesia in January 2020, 73 percent of the respondents who used GoPay app for digital payment associated the app with its good customer service. Indonesia is one of the fastest rising e-commerce countries in the the world, with an expected number of about 212.2 million e-commerce user by 2023. As of April 2019, the largest penetration of mobile application users was on food delivery and ride sharing apps.
Respondents' perception on digital payment app GoPay in Indonesia as of January 2020
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Ipsos. (February 12, 2020). Respondents' perception on digital payment app GoPay in Indonesia as of January 2020 [Graph]. In Statista. Retrieved July 06, 2022, from https://www.statista.com/statistics/1049271/indonesia-consumer-perception-on-digital-payment-app-gopay/
Ipsos. "Respondents' perception on digital payment app GoPay in Indonesia as of January 2020." Chart. February 12, 2020. Statista. Accessed July 06, 2022. https://www.statista.com/statistics/1049271/indonesia-consumer-perception-on-digital-payment-app-gopay/
Ipsos. (2020). Respondents' perception on digital payment app GoPay in Indonesia as of January 2020. Statista. Statista Inc.. Accessed: July 06, 2022. https://www.statista.com/statistics/1049271/indonesia-consumer-perception-on-digital-payment-app-gopay/
Ipsos. "Respondents' Perception on Digital Payment App Gopay in Indonesia as of January 2020." Statista, Statista Inc., 12 Feb 2020, https://www.statista.com/statistics/1049271/indonesia-consumer-perception-on-digital-payment-app-gopay/
Ipsos, Respondents' perception on digital payment app GoPay in Indonesia as of January 2020 Statista, https://www.statista.com/statistics/1049271/indonesia-consumer-perception-on-digital-payment-app-gopay/ (last visited July 06, 2022)
