Hardware store customer satisfaction in Australia 2019 by store

In a 2019 survey about customer satisfaction with selected hardware stores in Australia, 91 percent of respondents said they were satisfied with Bunnings. In contrast, only 73 percent stated they were satisfied with True Value stores in the country.

Customer satisfaction with selected hardware stores in Australia in 2019

Share of respondents
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Source

Release date

September 2019

Region

Australia

Survey time period

August 2018 to July 2019

Number of respondents

8,890 respondents

Age group

14 years and older

Special properties

respondents made a purchase at a hardware store in the past four weeks

Method of interview

Face-to-face interview

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Statistics on "Customer satisfaction in Australia"

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