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Share of online payments in Russia 2019-2020, by category

Online shopping and Mobile services were the two major categories for which Russians paid via the internet in every observed period. A significant reduction was reported in online payments for ticket and travel bookings, as well as hotel reservations, which was largely caused by the coronavirus (COVID-19) outbreak at the beginning of 2020.

What Russians paid for via the internet from 2019 to 2020, by service category

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Release date

July 2020



Survey time period

June to July 2019, May to June 2020

Number of respondents

Over 3,500 respondents

Age group

12-55 years

Supplementary notes

Survey respondents were people who have internet access at least once a week and who had made at least one online payment over the year

The survey was conducted in cities with over 600 thousand inhabitants in the Far Eastern federal district and in cities with over 700 thousand inhabitants in the rest of federal districts.

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