French opinion on the usage and development of digital payments for stores 2020
The margin between online and offline shopping becoming quite vague, most (30 percent) of consumers wanted the development of payments at a point of sale and exchanges or reimbursments in another store of the same brand, for the upcoming 2021 year. Other omni-channel purchasing and paying options that French consumers deem worth developing were multi-platform refund possibilities (i.e. refunds in-store for an online purchase and vice versa), for 30 percent percent of the respondents.
