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Share of customer authentication methods providing best user experience for consumers in selected European countries* in 2019
Customer authentication: European user experience in 2019
European consumers rated mobile one-time passcodes such as SMS codes sent to mobile devices as the leading method that delivers the best user experience. According to the results of a survey published by Stripe, authentication methods that involved challenge questions, fingerprint and facial biometrics were less popular with consumers in the United Kingdom, Germany, France, Spain and the Netherlands.
Share of customer authentication methods providing best user experience for consumers in selected European countries* in 2019
Best experienceShare of consumers
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Customer authentication: European user experience in 2019
European consumers rated mobile one-time passcodes such as SMS codes sent to mobile devices as the leading method that delivers the best user experience. According to the results of a survey published by Stripe, authentication methods that involved challenge questions, fingerprint and facial biometrics were less popular with consumers in the United Kingdom, Germany, France, Spain and the Netherlands.
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